Job Description

Roles & Responsibilities:

Patient Communication

Handle inbound and outbound calls to/from patients. Provide information about healthcare services, specialties and locations. Confirm or reschedule appointments.

Data Entry & Record Maintenance

Update patient details in systems accurately. Maintain call logs, appointment status and follow-up notes.

Insurance Coordination

Clarify patient queries regarding insurance coverage, eligibility, or claim status. Coordinate with insurance providers if required.

Follow-up & Feedback

Follow up with patients' post-consultation for feedback or ongoing care. Remind patients of upcoming checkups, medication adherence, or test results.

Lead Generation & Conversion

Call potential patients to introduce services. Convert inquiries into appointments.

Customer Service & Query Resolution

Address patient complaints and escalate to the right department. Guide patients on procedures, preparations and documentation needed.

Skills Required

Excellent communication skills Basic knowledge of medical terminology Familiarity with EMR (Electronic Medical Record) systems Patience, empathy and professionalism Attention to detail Ability to work under pressure
Job Type: Full-time

Pay: From ?15,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Experience:

Tele Caller: 1 year (Preferred)
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person