Job Description

We are seeking an experienced and skilled Senior Technical Writer to join our dynamic team. As a Senior Technical Writer, you will play a crucial role in creating clear, concise, and comprehensive technical documentation for our products, services, and processes. The ideal candidate should possess strong technical aptitude, excellent communication skills, and a proven track record of producing high-quality documentation.

Key Responsibilities:

Content Creation:

+ Develop, write, and edit technical documentation, including user manuals, guides, API documentation, release notes, and online help resources. + Collaborate with subject matter experts (SMEs) and engineers to gather information and ensure accuracy and completeness of technical content.

Documentation Planning:

+ Participate in project planning meetings to understand product features, release timelines, and documentation requirements. + Create documentation plans outlining the scope, schedule, and resources needed for documentation projects.

Information Architecture:

+ Organize complex technical information into logical and user-friendly structures to enhance usability and accessibility. + Implement best practices for information architecture and content design.

Style Guide Adherence:

+ Ensure that all documentation follows company and industry style guides, maintaining consistency in terminology, formatting, and writing style.

Review and Revision:

+ Conduct reviews of documentation for accuracy, clarity, and completeness. + Collaborate with cross-functional teams to incorporate feedback and updates.

Tool Proficiency:

+ Utilize authoring tools, version control systems, and content management systems to create, manage, and publish documentation.

User Feedback Incorporation:

+ Actively seek and incorporate feedback from end-users to improve the quality and relevance of documentation.

Training and Mentorship:

+ Provide training and mentorship to junior technical writers, fostering skill development and knowledge sharing.

Continuous Improvement:

+ Stay current with industry trends, technologies, and best practices in technical writing. + Identify opportunities for process improvement and implement changes to enhance documentation efficiency and effectiveness.

Qualifications:

+ Bachelor's degree in Technical Communication, English, Computer Science, or a related field. + Proven 12+ years of experience as a technical writer, with a focus on complex technical subjects.
+ Excellent written and verbal communication skills.
+ Proficiency in tools such as MadCap Flare, or similar, Confluence, JIRA, AHA!.
+ Familiarity with version control systems (e.g., Git) and content management systems.
+ Strong organizational and project management skills.
+ Ability to work collaboratively in a cross-functional team environment.
+ Knowledge of software development and programming concepts is a plus.


Join us in shaping the way our users engage with our products through clear and effective documentation. If you are passionate about technology, have a keen eye for detail, and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity.