Sr. Technical Support Executive

Year Govindpuri, Gwalior, Madhya Pradesh, India

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Job description

As a sr.Tech Support Executive - , your primary responsibility is to provide technical assistance and support to customers who are experiencing issues with software, hardware, or other computer systems
You will be responsible for diagnosing and resolving technical problems, answering customer queries, and ensuring customer satisfaction

Responsibilities

Responding to customer inquiries and providing technical support via phone, email, or chat
Identifying and troubleshooting software, hardware, and network issues
Diagnosing and resolving technical problems using available resources and tools
Escalating complex issues to senior technical support personnel when necessary
Guiding customers through step-by-step solutions and providing accurate information
Logging all customer interactions and resolutions in a ticketing system
Providing timely updates to customers regarding the status of their inquiries or issues
Collaborating with other team members to improve the overall customer support process
Staying up-to-date with product knowledge, technology trends, and troubleshooting techniques
Following standard operating procedures and ensuring compliance with company policies

Requirements

High school diploma or equivalent; bachelor\'s degree in computer science or related field is a plus
Proven experience in a customer support or technical support role is preferred
Excellent communication skills, both written and verbal
Strong problem-solving and analytical skills

Job Type: Full-time Pay: From \xe2\x82\xb910,000.00 per month Shift:

Education:

Experience:

Work Location: In person

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