Job Description

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Allucent, a global biopharmaceutical services leader, is seeking a Senior Technical Support Engineer to join our team. This position is well-suited for an individual with experience providing technical support in the pharmaceutical industry. Allucent is on a mission to bring new therapies to light by providing comprehensive drug development solutions to small and mid-sized biotech companies. Our company is built on 30 years of experience in over 60 countries, with a focus on a partnership approach that provides experience-driven insights and expertise to help our clients navigate the complexities of delivering novel treatments to patients. As a leader in the pharmaceutical industry, we are looking for an experienced Senior Technical Support Engineer to join us in this mission.

Responsibilities

• Provide technical support to clients by diagnosing and resolving issues related to software and tools.
• Identify, manage and address issues related to computer systems, networking, Cloud, and software applications.
• Identify opportunities for improvement, automation, cost savings, and service quality improvement.
• Conduct planning, project management, and implementation of infrastructure initiatives
• Develop technical training materials and conduct training sessions.
• Work with cross-functional teams to ensure delivery of high-quality, customer-focused products and services.
• Maintain an up-to-date understanding of technical advancements in the pharmaceutical industry.

• Bachelor\'s degree in Computer Science, Engineering, or related technical field.
• Minimum of 8 years of experience in providing technical support, preferably in the pharmaceutical industry.
• Proficient in troubleshooting software, hardware, and network issues.
• Strong analytical and problem-solving skills.
• Ability to work well in a team environment and collaborate with cross-functional teams.
• Excellent verbal and written communication skills
• Proficiency supporting AWS and/or Azure cloud environment
• Understanding of the following technologies and services:
• Switches, VPN, and Wi-Fi access points and other networking technologies

• Identity Management - Active Directory, Azure AD, and MFA
• Microsoft O365 Applications: Teams, Outlook, SharePoint, Exchange, Stream
• Microsoft Power Platform

Allucent