Job Description

About Delta Air Lines
About the Company
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortune's Top 50 Most Admired Companies list. The company's strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIME's inaugural list of the "World's Best Companies," coming in at No. 12 - the only U.S. airline in the top 155. TIME's award is based on three criteria: employee satisfaction, revenue growth and sustainability.
Delta's people-first culture continues to be recognized, earning the airline a spot on Fortune's 100 Best Companies to Work For list for the fifth year. Delta is the only airline included on the 2024 list.
Additionally, Delta earned a coveted spot, on Fast Company's list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.
About the Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives.

PRIMARY FUNCTIONS (RESPONSIBILITIES):

• Collaborate with all stakeholders, clearly articulate the problem statement, and employ various elicitation techniques to define clear, complete, accurate and traceable requirements.
• Anticipate future requirements and develop business cases for proposed system enhancements that will maximize the product value.
• Create and maintain artifacts like PRD, Use case diagrams, Process flow
• diagrams etc. that are critical for product delivery.
• Communicate with precision, engaging team and stakeholders

WHAT DO YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):

• Bachelors degree in computer science, Engineering, or a related field
• 3-6 years of professional business analyst experience in the Airline, Travel and Hospitality or related domains.
• Deep understanding of e-commerce systems and associated Business processes like Payments, Refunds, Cancellations etc.
• Hands-on experience with tools like Postman, SoapUI and database browsers.
• Experience in Agile software development methodologies-Jira, Version1 for Backlog management.
• Hands on experience in Diagramming tools like- Microsoft Visio , Draw.io etc.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

• Experience with B2B Sales and Support, Contracting and Incentive, and Web Portal applications.
• Airline, or Transportation industry experience

Skills Required