Job Description

Note: Applying to this role listed with the participating organisation automatically registers your participation in Triumph - India\'s leading D&I Virtual Career Fair . The fair will be live between 27th and 29th July. This is an exclusive opportunity for women, LGBTQIA+, and differently abled professionals with more than 2 years of experience to get placed in leading diversity focused organisations in India Job Title: Sr. Technical Product Consultant - Adobe Analytics Experience rage: 3-6 Years Job location: Noida : At Adobe, we\'re changing the world. How We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We\'re the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day-and we\'re the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most. We\'re a company that understands that product innovation comes from people innovation, and that\'s why we invest in cultivating leaders throughout the organization. If you\'re passionate about leading from where you sit, join us. We Are All Game: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. You Are Good At: Provide technical support and product guidance to customers, partners, and others who are involved in developing campaigns and other marketing channel communications on our platform at all stages of the cycle. Pro-actively develop and nurture good working relationships with developers and users at customer sites to ensure that their success with our product is assured through your efforts. Effectively research, record, and maintain on-going knowledge of best practices for product usage in all areas of functionality. Build and maintain strong working relationships with other teams that support customer needs and business goals. Performing root cause analysis on customer issues with the goal of enabling both peers and the customer to grow their knowledge of the product. Thoroughly documenting all communication, troubleshooting, and activity on issues reported by customers Educating customers on specific product functionality required to resolve their issues. Writing and presenting internalinformal courses on troubleshooting areas of product functionality. Creating solution entries as required Working cooperatively with other Technical Support team members and members of other Adobe teams such as consulting services, Engineering, technical operations, and deliverability. Timely communication with customers concerning status of open support issues Troubleshooting issues related to 3rd party software applications What You Need To Succeed: Duties may also include working in conjunction with other team members on special teams or projects assigned to the Technical Support team such as customer migrations, product testing, implementations, and follow-up training of customers and newer support team members. 3-6 years of experience in a software support environment supporting complex, multi-tiered enterprise software applications. Experience writing and debugging SQL statements, XML/Javascript/HTML are required. Experience with one or more database platforms (Oracle, SQL, MySQL, or PostgreSQL) is required. Experience with web services APIs, database connectors, SOAP Proven in depth of knowledge of complex, database-centric, internet-based systems Ability to multi-task and work through problems independently Excellent Communications skills (written & verbal) Worked in a role recently (within the past 3 yrs) as a technical support person that was working with businessenterprise customers. Has held a role that required at least 20% of their time to be spent troubleshooting with SQL and relational databases. Has > 3 yrs experience reading and troubleshooting XML, HTML Has > 3 yrs networkclientserver connectivity. Has digital marketing experience from an email service provider, or a competitor. Additional skills expected Highly Organized Curious and interested in learning new technologies Strong multiple priority management skills Demonstrates awareness and commitment to

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