Job Description

Visa\'s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world\'s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you\'ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms. Essential Functions The Middleware Reliability Engineering team is responsible for shared Middleware and Integration infrastructure that supports communication between multiple enterprise applications and business lanes. This role will be responsible for configuration, troubleshooting, Root Cause Analysis, deployment, and continuous operational support and improvement of middleware technologies used at Visa, to make the systems reliable, scalable and fault tolerant. The responsibility includes working with Global systems, Global Operations, CyberSource and external Integration partners (Merchants and Acquirers) in implementing solutions via current or proposed middleware technologies, including but not limited to Tomcat, Apache, Hazelcast, IBM MQ, IBM DataPower and Connect Direct. He or she must be able to collaborate with others to manage and rationalise incoming requirements in order to implement appropriate solutions and provide support. The Work itself: - Monitor Production environments and work with various teams to resolve Mission Critical issues. - Provide expert advice and consultation with regards to Application and Web Server configurations (Apache, Tomcat, WebLogic), Messaging solutions (Message Broker, MQ), Caching solutions (Hazelcast) and Service Gateways (IBM DataPower) - Provide level 2 and 3 production support for Middleware components and applications - Lead problem resolution and improvement efforts - Drive constant interaction with application support, developers and other infrastructure teams. - Enhance Middleware and Integration operating procedures to make a difference on a global or local scale - Automate day to day tasks using Shell Scripts/Python, Ansible, Jenkins, Chef etc. The Skills You Bring : Energy and Experience : A growth mindset that is curious and passionate about technologies and enjoys challenging assignments at a global level. Challenge the Status Quo : Comfort in pushing the boundaries, \'hacking\' beyond traditional solutions. Language Expertise : Knowledge of Shell Scripts is a must and ability to code in Python is a Plus. Builder : Experience building and deploying modern services and web applications with quality and scalability Learner : Constant drive to learn new technologies such as Hadoop, Kafka, Kubernetes, Docker, Chef etc. Partnership : Experience collaborating with Product and Support Teams. ..We do not expect that any single candidate would fulfill all these characteristics. For instance, we have awesome team members who are really focused on building scalable systems but didn\'t work with payments technology or web applications before joining Visa. This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. Qualifications Basic Qualifications . 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience. Preferred Qualifications . 3 or more years of work experience with a Bachelor\'s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) . Must have worked and supported complex distributed infrastructure involving Network, Load Balancers, Middleware, Storage, Databases etc. and should have the ability to drill down issues quickly. . Good Experience on Tomcat, Apache, Hazelcast and IBM MQ or Active MQ. . Basic Knowledge of IBM DataPower is required. . Automation skills using Shell Scripts, Perl or Python . Experience with Jenkins CI/CD pipeline. . Experience in troubleshooting production issues and problem solving. . Exceptional written and verbal communication skills to deal with different teams in the organization and external customers. . Experience working in Linux environment. . Experience with at least one ticketing tool e.g., ServiceNow, Viper, Jira etc. . Should be enthusiastic and have the urge to learn new technologies and accept challenges. . Should have ITIL standards exposure with respect to Change, Incident and Problem. Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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