Job Description

Posting title:

Sr. Support Engineer - HCL Commerce

Experience:

8-10 Years

Location:

Chennai/ Bangalore/ Pune/ Hyderabad/ Noida

Work mode:

WFO

Primary skills:

HCL Commerce architecture, Java, JSP, REST APIs, troubleshooting /debugging, performance optimization, AWS/Azure, client communication & documentation

Qualification:

Any Technical Degree

Roles & Responsibilities:

Provide L2/L3 support for HCL Commerce applications, ensuring high availability and performance.


Troubleshoot and debug complex issues across application, integration, and infrastructure layers.

Perform performance tuning and optimization of HCL Commerce applications.

Collaborate with cross-functional teams to deliver effective technical solutions.

Manage and support deployment environments on AWS/Azure cloud platforms.

Document issues, root cause analysis, and resolutions to maintain a robust knowledge base.

Ensure effective client communication and deliver timely updates on issue resolution.
Follow ITIL best practices in incident, problem, and change management processes.

Required Skills & Experience

8-10 years of experience in HCL Commerce (formerly IBM WebSphere Commerce) support/implementation.


Strong proficiency in Java, JSP, and REST APIs.

Expertise in HCL Commerce architecture and subsystems.

Hands-on experience in troubleshooting, debugging, and log analysis.

Knowledge of performance optimization techniques for large-scale e-commerce platforms.

Exposure to AWS or Azure cloud platforms.

Excellent problem-solving, analytical, and communication skills.
Ability to work in client-facing roles with strong documentation skills.

Good to Have

Familiarity with DevOps tools (Jenkins, Git, CI/CD pipelines).


Experience with microservices and containerization (Docker/Kubernetes).
* Knowledge of database optimization (DB2, Oracle, or similar).