Job Description

Key Responsibilities:

Supervise day-to-day hotel operations including front office, housekeeping, food & beverage, and maintenance coordination Ensure exceptional guest experience by addressing guest concerns, complaints, and special requests promptly Lead, mentor, and supervise team members; prepare duty rosters and ensure adequate staffing Monitor service quality, cleanliness, and operational standards across the property Assist in implementing hotel SOPs, policies, and service standards Coordinate with departments to ensure smooth check-in/check-out and guest services Conduct regular inspections of rooms, public areas, and back-of-house operations Support inventory control, vendor coordination, and basic procurement activities Assist in staff training, onboarding, and performance evaluations Ensure compliance with safety, hygiene, and statutory regulations Prepare daily operational reports and share updates with management Handle cash, billing issues, and basic MIS reporting when required

Qualifications & Experience:

Graduate or Diploma in Hotel Management / Hospitality preferred Minimum

0-2 years

of experience in hotel operations. Strong understanding of hotel operations, guest service standards, and staff management Good communication, leadership, and problem-solving skills Ability to handle pressure and manage multiple tasks efficiently

Skills & Competencies:

Leadership and team management Guest relations and service excellence Operational planning and coordination Conflict resolution and decision-making Time management and multitasking Knowledge of PMS systems and basic computer skills (MS Office)

Working Conditions:

Shift-based role, including weekends and holidays Requires standing, walking, and active supervision throughout the property
Job Types: Full-time, Permanent, Fresher, Internship
Contract length: 12 months

Pay: ₹20,000.00 - ₹32,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Flexible schedule Food provided Health insurance Provident Fund
Work Location: In person