Job Description

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today -- ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a Senior Staff Quality Engineer in Central QE Operations, you will be responsible for designing, developing, and delivering high quality internal tools and applications that enable and enhance the productivity of our Quality Engineering organization. This role emphasizes innovation, automation, and application development on the ServiceNow platform to support internal QE workflows, certification processes, and operational excellence.
Key responsibilities include

• Design, build, and maintain internal applications and tooling on the ServiceNow platform to streamline QE processes and operations
• Develop automation frameworks and services to improve functional, regression, and system level testing efficiency
• Innovate new solutions and prototypes that enable scale, visibility, and standardization for quality metrics and governance
• Integrate custom applications with ServiceNow modules, workflows, and APIs to support quality operations
• Plan, automate, and execute test strategies for QE tooling, ensuring reliability, scalability, and maintainability
• Drive adoption of QE tools and best practices, mentoring team members and influencing process improvements across Central QE
• Partner with internal stakeholders including QE leadership, operations, and platform teams to prioritize initiatives and deliver impactful solutions

Qualifications
Qualifications
Required

• 8 or more years of experience in Quality Engineering, Test Automation, or Application Development with a proven record of innovation in internal tooling or platforms
• Strong Java expertise including development of automation frameworks and backend services using Selenium, JUnit, TestNG, or similar
• Proficiency in JavaScript with a solid understanding of DOM manipulation and client side logic for application tooling
• Hands on ServiceNow platform development experience including scoped applications, workflows, APIs, and data models
• Expertise in test methodologies such as unit, integration, automation, regression, and performance and applying them to internal tooling and frameworks
• Proficiency with engineering tools such as Eclipse or IntelliJ, Jenkins, Maven, Gradle, Git, and debugging test pipelines
• Strong problem solving and innovation mindset, able to identify gaps in QE operations and create scalable solutions
• Leadership experience including mentoring engineers, driving technical decisions, and influencing QE strategy

Preferred

• Experience developing dashboards and reporting solutions to visualize quality metrics
• Familiarity with modern UI frameworks such as React, Angular, or Vue for building advanced internal QE applications
• Knowledge of data modeling and ETL pipelines for test and quality data aggregation
• Background in building governance or certification tooling within enterprise scale environments

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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