Job Description

Req number:

R6864

Employment type:

Full time

Worksite flexibility:

Remote Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right--whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.



Job Summary As the Technical Solutions Analyst III, you will be responsible for troubleshooting, maintaining, and developing data-driven applications connected to relational databases, XML sources, and high-volume web services. You will act as a subject matter expert and serve as the final escalation point for complex client issues while driving positive customer experiences.





We are looking for a Technical Solutions Analyst III to provide expert-level support and leadership in troubleshooting, maintaining, or developing data-driven applications. This position will be full-time , long-term contract , and remote .



What You'll Do

Professional experience in troubleshooting, maintaining, or developing data-driven applications connected to relational databases, XML sources, and high-volume web services

Act as a subject matter expert in database technology (Oracle, SQL Server, Postgres, DB2, Hana), Java, XML, web services, ERP's, network architecture, database, or application performance issues

Perform as a final escalation point for highly complex, visible, and sensitive client issues

Drive positive results in customer experience through timely response and positive interaction

Communicate customers' needs and requirements to other Vertex employees and teams

Demonstrate self-direction in meeting targets for performance metrics to achieve daily work goals

Act as a Customer Support liaison during implementation of customer programs to understand product, usage, and technology for post-implementation support

Provide ongoing support and troubleshooting for installed technical solutions by analyzing a chain of events and applying technical knowledge, following established procedures and standards

Work closely with Vertex emerging products and technologies to understand and implement support processes

Work highly technical and sensitive issues through to a mutually acceptable resolution by accurately assessing the issue and using critical and creative thinking

Build and leverage strong relationships with internal and external customers

Receive complex escalations from all tiers of analysts

Provide support as dictated by business drivers

Create, edit, and maintain knowledge entries including best practices

Maintain all support shared systems such as virtual environments, databases, and shared instances



What You'll Need

Required:

Expert proficiency with troubleshooting, maintaining, or developing data-driven applications connected to relational databases, XML sources, and high-volume web services

Expert experience with data security and operations

Expert proficiency with Linux and web programming including HTTP programming, ICF, framework, web services in ABAP (SOAP, WSDLs), and Java programming

Expert understanding of SAP NetWeaver architecture and integration technology

Strong debugging experience with networking protocols and various programming languages

Excellent analytical and creative problem-solving skills

Ability to work with minimal supervision and consult management as needed

Ability to apply professional concepts and in-depth analysis to resolve complex issues creatively

Strong proficiency in Microsoft Office packages

Preferred:

Bachelor's/Master's degree in Management Information Systems, Computer Information Technology, or related field or equivalent experience

10+ years of relevant industry experience

Subject matter expertise in database technology, Java, XML, web services, ERP's, network architecture, and database or application performance issues



Physical Demands

Ability to safely and successfully perform the essential job functions

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor



Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.