Job Description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For and World's Most Admired Companies 2022.

Learn more on and about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.



Team

The ServiceNow platform product management team is the organization responsible for the foundational capabilities of the Now Platform, which are at the center of every "out-of-the-box" ServiceNow solution. You will be part of a talented and supportive group that is passionate about using and evangelizing our platform, internally and to our customers. Specifically, you will join the Demo Solutions Outbound Product Management team to aid in the go-to-market execution by designing and delivering compelling solution demos that bring the value of the Now Platform to life.

Role

You will be part of a team that builds and manages one of the most impactful go-to-market assets: the solution demos that highlight the capabilities and value of the Now Platform. You will deliver the architecture, configurations, demo data, quality control, testing, and documentation critical for product demonstration, operational efficiency, and closing deals. If you are looking for an opportunity to solve deep technical problems and build innovative solutions in a fast-paced environment, this role is for you. You will work with product management, presales teams, and the demo infrastructure organization to turn demo narratives into inspiring demos for the field.

What you get to do in this role

• Work in a Scrum-based Agile development process
• Collaborate with the demo solutions team to architect, and design scalable demos based on requirements
• Build and configure cross-solution demos to showcase the Now Platform capabilities while observing software development and architecture best practices (code reviews, unit testing, etc.)
• Define, build, implement and participate in a robust testing framework to ensure demo deliverables are ready for sales to consume without error
• Build solutions that will be consumed in multiple languages and specific to certain regions
• Plan and execute compatibility and regression testing
• Assist in triaging and fixing bugs against our demos
• Create, deploy, and troubleshoot update sets
• Deliver demos to the field with simple and compelling demo scripts, with demo enablement sessions/videos
• Identify opportunities for demo automation and repeatable processes and content

Qualifications

To succeed in this role, you have:

• Extensive development knowledge of the Now Platform and ServiceNow Products (4+ years minimum)
• Bachelor's degree or equivalent experience
• Deep JavaScript, AngularJS, CSS and HTML skills
• Scripting skills to build utilities, e.g. to simulate data center activities or to update records to current date/time ranges
• Integrations experience including API development and/or Integrations Hub experience in ServiceNow
• Passion for detail, debugging and problem-solving
• Experience with Agile software development lifecycle process for managing product development
• Exceptional communication skills to include technical and business concepts
• Demonstrated being proactive without being told what to do
• Ability to prioritize task and be efficient to minimize wasted effort
• Proven ability to live up to commitments while maintaining integrity and focus on details
• English - fluent

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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