Job Description

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
YOUR IMPACT :
NOM is a global leader in the enterprise network management space and is being re-architected to address the problems of the future such as SDN, network analytics, telemetry etc. It uses container-based architecture, big data, and machine learning, to provide a highly scalable and intelligent solution which is deployable in cloud and SaaS environment.
We are looking for a Lead Software Engineer who is passionate about working on cutting edge technologies(SDN, network analytics,macro-services based architecture) to deliver excellent customer experience by supporting world class Network Management products) for fortune 100 companies. This role would involve understanding the customer deployment environment, providing technical resolution of current issues, influencing scrum team and product manager towards product quality initiatives.
WHAT THE ROLE OFFERS:

• Developing understanding of customer deployment environment.
• Own and drive high quality resolution of reported current product technical issues.
• Provide high quality defect fixes and new features.
• Ensure timely release of high quality product patches.
• Contribute towards patch process improvement initiatives.
• Deliver excellent customer experience.
• Provide on call deployment support of Network Product family.
• Technically leading and grooming junior team members.
• Communicate high impact product issues and customer experiences to development team in order to improve quality of future product release
• Reviews and evaluates designs to ensure long term adaptability and sustainability. Champions processes that ensure very high quality product releases
• Encourages and contributes to innovation that is aligned with the business
• Provides R&D inputs into the product/suite functional roadmap and represents the team in the wider architect community

WHAT YOU NEED TO SUCCEED:

• Seven or more years of software development experience including Java, J2EE, JBoss, JMS, JMX,Java script, Spring, Hibernate, XML, SQL, Oracle, Perl, VBS, and shell scripting languages
• Strong troubleshooting, problem solving and analytical skills with the ability to clearly communicate (both written & verbal) and share solution with CPE and development engineers, Support and customers
• Ability to multi-task and work under high pressure environment
• Experience working directly with challenging, demanding support engineers and customers
• Experience with network management, network devices (routers, switches, firewalls, etc.) and networking technologies (SNMP, ICMP, HSRP, VRRP, CDP, LLDP, etc.)
• Development and troubleshooting experience with Linux, Windows server operating systems
• Strong teamwork
• Excellent communication skills
• Excellent analytical and problem solving skills.
• Preferred experience in enterprise product requirements such as security, high scale, multi-tenancy, high availability, supportability etc.
• Desirable - expertise in Docker, Kubernetes, micro-services based architecture

Education and Experience:

• Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent.
• Typically, 7 plus years of experience.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.