Job Description

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

The Opportunity:

The R&D Technical CPE Engineer role offers a unique position within our R&D organization. Giving the opportunity to focus either or alternatively on technical investigation (up to coding) or organization and communication challenges.

The candidate will be able to learn and use a variety of current technologies and coding languages as well as develop essential soft skills dealing with communication, crisis management, diplomacy, sales techniques, best time management practices and human psychology. Acquiring business domain knowledge while getting a full perspective on all available positions within the bigger R&D organization and teams.

Our current team of senior and junior engineers will help the candidate find its calling between the 2 possible poles of development in the role (technical or management) and any performance and achievement in this role will benefit from companywide visibility.

If you like helping people and businesses in need (business that count in the world like Hospitals, Military, transportation, banks etc) and challenging yourself with always new technical puzzles while growing your skills and knowledge, take your chances!

You are great at:

The main responsibility is to act as a shield for the rest of the R&D team, stepping in first (but not as frontline support, first for R&D) and coordinating teams, leading investigation, and communication with all stakeholders, internal and external.

Participate in calls with support and customers to investigate and communicate on current fix plans and technical issues.

Manage dynamic backlog and help prioritize work for SCRUM teams working with PM.

Qualify Enhancement Requests and help prioritize with Product Management based on your experience and feedbacks.

Act as single point of contact for customer/support and collaborate with different SCRUM teams to find the adequate resources.

Collaborate with a worldwide team to hand over work and get help from many experts.

Debug the issues and provide fix/patches to customers.

What it takes:

• Iron will and strong motivation to grow.
• Strong analytical, problem-solving and troubleshooting skills.
• Using software applications design tools and languages.
• Excellent time management and self-organization/autonomy.
• Software applications basic testing methodology, including writing and execution of testing scripts and tools.
• Experience in Java/J2EE technology and Databases.
• Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate product architectures, design proposals and negotiate options at management levels.
• Experience in working with version control and build tools like GIT, Maven and Jenkins.
• Experience in SaaS environments
• Experience with AWS - advantage
• Experience with Kubernetes, Helm
• Good Networking skills and experience
• Bachelor\'s or master\'s degree in computer science, Information Systems, or equivalent.
• Typically, 10+ years of experience with customer facing role for 5 years

Desirable Skills:

• Basic Knowledge of Cloud Computing and SaaS model.
• Experience working in public cloud technologies - (AWS, Azure or GCP is preferred).
• Basic Knowledge of GoLang.

Familiar with Agile framework/SCRUM development methodologies

OpenText\'s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at .

OPENTEXT - THE INFORMATION COMPANY
We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose.

CREATE THE FUTURE
We create economic growth that is inclusive and sustainable.

BE DESERVING OF TRUST
The world\xe2\x80\x99s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology.

WE, NOT I
We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems.

RAISE THE BAR
We set high standards and exceptions, to learn, to be better.

OWN THE OUTCOME
We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet.

\xe2\x80\x9cWe believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets.\xe2\x80\x9d - Mark Barrenechea, CEO & CTO

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