Job Description

Date Posted: 2025-04-03
Country: India
Location: Block G&H (Tulip), 8th Floor, Embassy Tech Village, Sarjapura Outer Ring Road, Devarabeesanahalli, Bangalore, Karnataka,560103, India.
Job Title: Sr. ServiceNow Developer
Level: G3
Years Of Experience: 5 8 Years
Role Overview: We are seeking a highly skilled Senior ServiceNow Developer to join our team. This role is pivotal in driving the implementation and customization of ServiceNow solutions to meet our business needs. The ideal candidate will have extensive experience in ServiceNow development and a strong understanding of IT service management processes.
On a typical day you will:

• Perform configuration and customization of the ServiceNow system, including creating workflows.
• Develop service request fulfillment workflows from customer requirements using workflows, UI actions, client scripts, business rules, etc.
• Utilize scripting tools and ServiceNow functionality to automate routine tasks.
• Execute integration and process automation using Orchestration, Web Services, SOAP calls, etc.
• Gather specifications from business departments and deliver products/releases that meet the presented needs.
• Interpret business and functional requirements to develop technical specifications documentation.
• Load, manipulate, and maintain data between ServiceNow and other systems as needed.
• Collaborate with business liaisons to generate dashboards, home pages, performance analytics data collectors, and reports.
• Analyze and fully understand user stories and internal procedures to improve system capabilities, automate process workflows, and address scheduling limitations.
• Perform system and integration testing with sample and live data.

What you will Need to be Successful:

• Overall, 5-8 years of experience in a development role, with a minimum of 4+ years in ServiceNow implementation and development.
• Implementation experience with applications like HR, GRC, SecOps, CSM, PPM, APM, ITOM, Service Portal.
• Require proficiency in JavaScript, along with knowledge of HTML and CSS for UI development.
• Knowledge of ITIL processes
• Experience in high code programming (Java, Sql, .net etc.)
• Foundation Certifications:

• ServiceNow Certified System Administrator (CSA)
• Certified Implementation Specialist (CIS-ITSM, CIS-ITOM and CIS-CSM)
• Certified Application Developer (CAD) -Mandatory

Desirable:

• Experience with SDLC, TFS, JIRA, or equivalent tools to maintain stories.
• Knowledge of the latest features in ServiceNows versions.
• Strong commercial acumen and technical experience.
• Enthusiasm to learn new technologies in a fast-moving environment.
• Ability to work with a global team of professionals across various industries.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities youll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people passengers, customers, and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .
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