Job Description

Job Title: Senior Service Technical Manager - Aluminium Doors Manufacturing

Department:

Service / Technical Support

Location: Near Vanaz

Job Summary:

The Senior Service Technical Manager will lead the technical service operations for aluminium doors and facade systems. This role involves overseeing installation, maintenance, troubleshooting, and after-sales service, ensuring high-quality standards and customer satisfaction.

Key Responsibilities:

Lead and manage the service team for installation, commissioning, and maintenance of aluminium doors and glass facade systems. Provide technical support to customers and project teams during and after installation. Review technical drawings and specifications to ensure accurate execution. Develop preventive maintenance schedules and service protocols. Diagnose and resolve complex technical issues related to door systems (sliding, hinged, automated, etc.). Coordinate with design, production, and quality teams to address product or installation challenges. Manage warranty claims and service documentation. Conduct site visits, inspections, and performance evaluations of service engineers. Train service staff and ensure adherence to company standards and safety regulations. Monitor key service performance indicators (response time, resolution rate, customer feedback). Support product improvement initiatives through field feedback.

Qualifications:

Diploma / B.E. / B.Tech in Mechanical 3 to 6 years of experience in service or technical management, preferably in aluminium doors, windows, or facade systems manufacturing.

Skills & Competencies:

Strong technical knowledge of aluminium profiles, glazing systems, and installation methods. Excellent troubleshooting and analytical skills. Team leadership and project coordination abilities. Good communication and customer-handling skills. Knowledge of AutoCAD, MS Office, and project documentation. Understanding of safety and quality standards in construction and manufacturing.

Key Performance Indicators (KPIs):

Service turnaround time Customer satisfaction level Reduction in repeat service calls Team productivity and training efficiency
HR . NEHA ( 7030114040 )

Job Type: Full-time

Pay: ₹40,000.00 - ₹60,000.00 per month

Work Location: In person