Job Description

Key Responsibilities

:-

Performs service works on existing equipment, as well as installation and commissioning activities on new equipment. Provides site technical support to customers, assists in troubleshooting product problems in the field. Performs overhaul and repair of all equipment component and system asassigned by the supervisor. Instructs customers in product usage by conducting training for operation and maintenance personnel. Provides work leadership and trains technicians when required. Assists customers remotely with technical support and troubleshooting Prepares daily logs and reports of work performed. Assists the workshop supervisor or field service supervisor in maintaining good working records for time logs, parts, supplies and external purchases. Assistsinorderofallpartsandmaterialsrequiredtoperformassignedrepairs. Assists the workshop supervisor or field service supervisor in maintaining shop tools, equipment and vehicles. Identifies weak areas for technicians, and makes recommendations to the workshop supervisor or field service supervisor. Escalates specific requests from the customers to the next level for immediate attention and resolution. Coordinate with warranty administrator in processing of warranty claim. Provides correct FFR, PFR for the same. To attend service complaint 24/7 and attend machines in breakdown in the night if need be. Report to the service manager any problems encountered in relation to customer dissatisfaction regarding customer field service or product performance. Conducts oneself in a proper business manner reflecting respect and honesty and contributes to building excellent company/customer relationships. Performs other duties as assigned by the supervisor.

ACCOUNTABILITY/MEASURES

Degree of satisfaction as expressed by internal and external customers. Customer satisfaction rating will remain above national average as reported by Volvo CE's CSI Index All work order will be closed within 10 days of last day of labor applied. 100% of all product updates will be completed by the "designated due dates". 100% of all periodic maintenance services will be completely by their "due dates".

REQUIRED COMPETENCIES

Preferred degree in mechanical OR electrical field.
Minimum 2 years of field experience related to after sales-operations,preferably from a construction equipment dealer network.
Ability to persuade and explain is essential.
Customer-orientated with good interpersonal,communication and organisational skills.
Ability to speak and write English is an advantage.

Analytical approach to problem-solving with strong attention to details.
Ability to perform heavy physical labour.
Competent computer skills using Word,PowerPoint, Outlook and Excel software.
Valid driver's license and a good driving record.
Demonstrates ability to pass pre-employment testing which includes background checks, medical tests or other tests as so required for employment.
Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Willingness to travel:

25% (Preferred)
Work Location: In person