Job Description

Experience:

• 5+ years of core experience in Linux and Windows operating system management

General Requirements:

• Excellent English written and verbal communication skills, including active listening and the ability to clearly summarize issues both in writing and verbally
• Relevant degree or diploma in Information Systems or Information Technology
• Ability to work a 24x7 schedule
• Passion, ambition, and drive to work in an extremely demanding customer service environment
• Demonstrated ability to work under pressure
• Good customer orientation, including the ability to quickly build rapport and trust and influence an audience through effective communication
• Excellent problem-solving skills with a highly logical and well-organized approach to issue analysis and resolution
• Good judgment skills with a strong sense of urgency and attention to detail
• Availability outside of working hours to promptly resolve emergency issues
• Excellent critical thinking and problem-solving skills
• Patient and professional attitude with a can-do mindset

Required Skills:

• Hands-on experience in installing and configuring Linux and Microsoft servers
• In-depth knowledge of Linux distributions such as RedHat, CentOS, Debian, etc.
• Broad knowledge of setting up Windows operating systems
• Hands-on experience with MySQL and/or MariaDB
• Solid knowledge of protocols such as DNS, HTTP, LDAP, SMTP, and SNMP
• Ability to maintain and monitor patch releases, devise patch installation procedures, and keep all systems up to date following NIST and CIS standards
• Ability to test new software, maintain patches for management services, and conduct audits on all security procedures
• Experience in Shell, Perl, and/or Python scripting
• Knowledge of operating Tenable Nessus scans and remediation practices (good to have experience only)
• Operating knowledge of Tenable.io
• Ability to create technical documents, drawings, how-to guides, and other deliverables

Job Responsibilities:

• Managing Windows, Linux, or Mac systems
• Upgrading, installing, and configuring application software and computer hardware
• Troubleshooting and providing technical support to employees
• Creating and managing system permissions and user accounts
• Performing regular security tests and security monitoring
• Maintaining networks and network file systems
• Using software like Tenable Nessus to assess and evaluate servers and data to identify vulnerabilities caused by weaknesses or flaws in software and hardware that could expose the infrastructure to a security breach
• Investigating, tracking, and remediating vulnerabilities identified in vulnerability scan results
• Opening support tickets with vendors and collaborating with vendor support engineers
• Administering and maintaining network infrastructure, including routers, switches, firewalls, IPS, NAC, VPNs, network monitoring, and network devices
• Supporting the implementation of policies and procedures to ensure consistent provisioning, uptime, regulatory compliance, and data protection
• Providing on-call support for infrastructure and network issues

Job Type: Full-time Salary: 91,000,000.00 - 92,500,000.00 per year Benefits:

• Health insurance
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Night shift
• Rotational shift

Education:

• Bachelor\'s (Required)

Experience:

• Server Support/Networking/IT Admin: 5 years (Required)

Work Location: In person