Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.Within the Customer Services and Delivery board area, the focus of the Enterprise Cloud Services(ECS) is delivery of Rise with SAP offering covering Managed Cloud and Technical Delivery packages.ECS is delivering and running customers SAP Systems. We deliver services from all regions EMEA/AMER/APJ/MEE) having a strong international focus and cultural diversity. Our organization is expanding its customer facing units across the globe.
To increase our client delivery management strength in India, ECS Organization requires talented, hands-on experts in application and technology areas, ideally candidates who are also in interested in combinations.
What you'll do:

• CDM Owns, develops and supports growth of the clientinnovate throughrelationship for SAP Enterprise Cloud Services (ECS)
• Is the voice of the client within SAP and recognized as the escalation point for all issues with regards to the ECS engagement
• Is fully accountable for the ECS client engagement and service delivery, supported by various ECS roles and functions as needed
• Ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer's System Integrators or other Hosting Partners
• Proactively positions new ECS service offerings, packages and brokers upsells within the client via the SAP Sales team (e.g. Industry AEs and others)
• Manages proactive delivery of service plans and reactive support requests
• Hosts regular status and governance meetings with customers and other SAP stakeholders (extended account team)
• Drives Customer Success - takes accountability for ECS service delivering expected outcomes to the business.
• Drives Commercial Success - avoids service credits, looks for improvement opportunities for upsell, engages Sales for pursuit
• Expected to spend most of the time on technical account management including service delivery
• Expected to spend up to 20% of time onsite at client location

What you'll bring:

• Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information management
• SAP Implementation experience with strong knowledge and hands on experience
• Datacenter migration understanding
• Process affinity and strong process orientation
• Experience in working with cross-cultural teams or individuals.
• Solid know-how on SAP technology stack with proficiency in SAP Basis and system administration (SAP certification highly beneficial).
• Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues. C Leve communication skills are desirable,
• Ability to work under pressure and constantly add value to customer and within organization.
• Capacity to continuously acquire new knowledge in an independent, proactive way
• Having ITIL knowledge and/or certification is plus.
• Any Certification on Hyperscalers such as Azure, AWS or GCP is plus
• Understanding of Data Science to drive Outcomes
• 10 plus years of IT industry experience (SAP technology and eco system)
• Minimum 3 years of experience in customer facing role

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 434977 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
Requisition ID: 434977
Posted Date: Sep 3, 2025
Work Area: Information Technology
Career Status: Professional
Employment Type: Regular Full Time
Expected Travel: 0 - 10%
Location:
Bangalore, KA, IN, 560066
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