Job Description

Here at UKG, our purpose is people . Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for Learn more at #WeAreUKG Description IT Sr. Business Systems Analyst - Salesforce CPQ/Billing The IT organization is seeking to add a Salesforce Business Systems Analyst with specific focus on Salesforce Configure, Price, Quote (CPQ) and Billing (Revenue Cloud). The ideal candidate has experience with Order to Cash processes and the Salesforce platform. The Business Analyst must balance strong written and verbal communication skills with system expertise and best practices. As key member of the dedicated Order to Cash IT Service Team, the Business Systems Analyst will have the following responsibilities: . Understanding the goals of the business and provide support to the existing Salesforce solutions within Quote to Cash domain (Revenue Cloud and related solutions), working on production support, trouble-shooting issues, and implementing small to medium enhancements. Contribute to large strategic projects and/or new solutions in this space. . Build and maintain relationships with corporate and regional stakeholders, analyzing and understanding business requirements, business processes, functional requirements, cross-functional needs, and system capabilities. . Employ a variety of approaches for collecting and documenting business and functional requirements. Such techniques may include, but not limited to, leading workshops, writing use cases, creating context diagrams, performing stakeholder analysis, etc. . Design and implement Salesforce-based solutions to meet or exceed business requirements, adhering to best practices and solutions design standards, with an emphasis on maximizing out-of-the-box solutions. Solves moderately complex issues takes a new perspective using existing solutions. . Collaborate regularly with other Business Systems Analysts and Application Solution Consultants on cross-functional requests and solutions. . Collaborate regularly with Technical leads, Salesforce developers, and integration developers on functional requirements to implement custom extensions or application integrations to satisfy business requirements when needed. . Act as a resource for colleagues with less experience, support Project Managers planning, execution and management of project deliverables and risks. . Work closely with QA analysts and may perform functional, regression, unit, functional and user acceptance testing. Qualifications QUALIFICATIONS . Minimum of 3 years of experience in business systems analysis . 2+ years of Quote to Cash experience, including understanding of the following topics/processes: products, pricing, discounting, quoting, booking, sales compensation, order acceptance, order fulfillment, service contracts, billing, amendments, renewals, etc. . 2+ years of Salesforce.com experience, including Salesforce CPQ and/or Billing. . Salesforce Admin certification required. . Good understanding of Salesforce capabilities, best practices and limitations and the ability to clearly communicate those to key stakeholders. . Strong organizational, Interpersonal, and analytical skills with attention to detail. . Excellent communication skills, both written and verbal. Capable of relaying technical information to Business Stakeholders and business information to Technical team. . Ability to accept and manage changing priorities and address issues quickly and professionally. . Experience with ServiceNow or a similar ITSM tool is a plus.

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