Job Description

Position Overview:

We are seeking a highly motivated and experienced

Senior Sales Executive

to lead our fine jewellery sales operations. The ideal candidate will be a passionate leader with a proven track record in luxury retail, capable of driving performance, mentoring teams, and delivering an exceptional client experience. This role demands a combination of strategic thinking, deep industry knowledge, and a strong customer-centric approach.

Key Responsibilities

1. Sales Leadership & Strategy

Develop, implement, and manage effective sales strategies to achieve and exceed revenue targets. Lead by example, setting high standards in client engagement and professional conduct. Mentor, coach, and develop junior sales associates to build a high-performing, motivated sales team. Regularly analyze sales performance metrics to identify areas of improvement and implement corrective actions. Collaborate with management to plan seasonal campaigns, promotions, and clienteling strategies.

2. Client Relationship Management

Build, nurture, and retain long-term relationships with high-net-worth clients and VIP customers. Handle high-value transactions with discretion, professionalism, and attention to detail. Act as the primary point of contact for key clients, ensuring a personalized luxury shopping experience. Resolve customer concerns efficiently, turning challenges into opportunities to strengthen relationships. Leverage CRM tools to track client preferences, purchase history, and follow-up schedules.

3. Sales Floor & Operational Oversight

Oversee daily retail operations to ensure a seamless and elegant in-store experience. Maintain showroom aesthetics and ensure merchandise is displayed according to brand standards. Ensure compliance with internal policies, security protocols, and audit requirements. Manage inventory levels in coordination with stock controllers to ensure availability of high-demand items. Prepare and present accurate sales reports and performance insights to senior management.

4. Product Expertise & Team Training

Maintain in-depth knowledge of the full jewellery collection, including materials, craftsmanship, heritage, and design inspiration. Deliver ongoing product training sessions for the sales team to elevate product storytelling and client engagement. Gather and relay client feedback to design and merchandising teams to support product development and assortment planning. Stay informed on market trends, competitor offerings, and emerging consumer preferences.

Requirements

Minimum of 5-7 years of experience in luxury retail sales, preferably in fine jewellery. Proven leadership capabilities with experience managing sales teams. Strong clienteling skills and the ability to build lasting client relationships. Exceptional communication, negotiation, and interpersonal skills. Fluent in English (additional languages are a plus). Passion for luxury craftsmanship, attention to detail, and a deep appreciation for jewellery design.
Job Type: Full-time

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person

Speak with the employer

+91 8850275447