Job Description

Sales Backoffice Executive (Engineering Support)

Location:

Vadodara, Gujarat (On-site / Hybrid as required)

Department:

Sales & Operations

Reports To:

Sales Manager / Business Head

Role Overview

The Sales Backoffice Executive supports the sales and technical team by handling order processing, customer communication, data management, and technical documentation for industrial MRO and engineering products. This role acts as the backbone for our high-velocity B2B sales engine--ensuring all sales, proposals, and post-sales activities are executed efficiently, accurately, and professionally.

Key Responsibilities

Quotation & Proposal Management:

Prepare, send, and follow up on technical quotations based on customer RFQs. Work with internal teams to clarify product specifications, commercial terms, and timelines.

Technical Query Handling:

Use your engineering knowledge (Diploma/BTech Mechanical) to understand client requirements, interpret drawings/specs, and respond to basic technical queries. Liaise with product managers, suppliers, and sales engineers to resolve complex queries.

Order Processing & Coordination:

Convert confirmed quotations into sales orders. Coordinate with Purchase, Logistics, and Finance teams to ensure timely fulfilment and smooth customer experience.Maintain accurate sales records, customer details, RFQs, quotations, POs, invoices, and all correspondence in CRM/ERP systems. Organize technical documents (catalogues, drawings, compliance certificates) for easy retrieval.Act as the first point of contact for order status updates, issue resolution, and post-order support. Ensure high customer satisfaction with prompt, clear, and professional communication via email, WhatsApp, and phone.Prepare regular and ad-hoc sales reports; analyse sales data to identify trends, bottlenecks, and opportunities for improvement.Assist field sales engineers with meeting/demo scheduling, document preparation, and coordination for plant visits or technical presentations.Identify and recommend process or system improvements for greater sales efficiency and customer experience.

Key Skills & Qualifications

Data & Documentation Management:

Customer Support & Communication:

Reporting & Analysis:

Sales Team Support:

Process Improvement:

Requirement

Description

Education

Diploma or BTech in Mechanical Engineering (must)

Experience

1-3 years in a technical Backoffice, sales coordination, or engineering support role (industrial products/B2B preferred)

Technical Skills

Understanding of engineering drawings/specs, RFQs, technical catalogues; proficiency with MS Excel, CRM/ERP systems

Communication

Excellent written and verbal skills (English, Hindi; Gujarati is a plus)

Soft Skills

Organization, attention to detail, adaptability, teamwork, follow-through, problem-solving

Others

Positive attitude, high integrity, and willingness to learn new products/markets

KPIs (Key Performance Indicators)

RFQ/quotation turnaround time Technical query resolution rate Accuracy and completeness of CRM documentation Sales process cycle time Internal/external customer satisfaction

Growth Path

Strong performers may advance to:

Sales Engineer (Inside/Field) Technical Sales Support Lead Assistant Sales Manager (Technical)
Job Types: Full-time, Permanent

Pay: ₹28,000.00 - ₹35,000.00 per month

Benefits:

Cell phone reimbursement Provident Fund
Schedule:

Day shift
Supplemental Pay:

Yearly bonus
Work Location: In person