Job Description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today -- ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

We are looking for an experienced performance engineer with a proven track record of creating technologies and tools for validating the performance and scalability of large-scale enterprise systems. Working with key members of our Platform Performance Engineering team, you will focus on benchmarking & testing our platform to meet the growing needs of our largest customers.



The ideal candidate for this position is a Performance Engineer with a strong background in web & database application benchmarking, test automation, performance analysis, and capacity management. The candidate must have a passion for building and applying tools / automation frameworks that measure the characteristics of complex systems running under dynamic, real-world loads. You will work in a fast-paced, innovative environment that allows direct influence on the organization and our most important customers.

Qualifications

To be successful in this role you have:

4+ years of experience in Performance Engineering / Testing

4+ years of experience in testing large scale web-based distributed applications on containers such as Apache/Tomcat, JBoss, Web Logic, and Web Sphere in a Linux production environment running MySQL / PostgreSQL /Oracle

Hands on experience on benchmarking system performance, database performance analysis, capacity sizing and optimization.

Excellent communication and customer skills, problem solving, conflict management, time management and interpersonal skills required.

Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies.

Hands on experience on 2 of the below areas:Database (MySQL / Oracle / PostgreSQL) performance engineering (Tuning, Scaling, Deployment Architecture, Query Analysis)Advanced JMeter (/other industry standard load testing tools) scriptingJava & Java script (JVM tuning, GC, heap, and thread dump analysis)OS (Performance Monitoring, troubleshooting & configuration)System design & Architecture BS/MS Degree in Computer Science with solid experience developing and deploying mission critical software.



Experience with AI-driven performance optimization is a plus, as we integrate advanced AI solutions to enhance scalability and efficiency. Notably, our recent AI Agent Orchestrator acts as a central hub to analyze, manage, and govern AI agents across the enterprise, streamlining complex workflows and driving unprecedented productivity.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.


From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.