Job Description

Job Title:

Quality Analyst - Ticketing Process (Sabre + Galileo)

Location:

Gurgaon, Haryana

Experience:

3-6 years

Industry:

Travel / Airline / OTA

About the Role

We are looking for a detail-oriented

Quality Analyst (Ticketing Process)

with strong expertise in

GDS systems (Sabre & Galileo)

. The role involves monitoring, auditing, and ensuring 100% accuracy in ticketing, reservations, refunds, and reissues for our travel operations team.

Key Responsibilities

Audit and monitor

PNR creation, ticket issuance, re-issuance, exchanges, and refunds

to ensure process compliance. Verify fares, taxes, penalties, and rules in

Sabre & Galileo

. Identify errors or deviations in ticketing processes and provide corrective feedback to the operations team. Work closely with ticketing executives, team leaders, and managers to ensure

accuracy, productivity, and SLA adherence

. Prepare QA reports, maintain documentation, and share insights with stakeholders for process improvement. Train and guide team members on ticketing quality standards and GDS updates. Escalate discrepancies and suggest preventive measures to minimize revenue leakage or customer dissatisfaction.

Skills & Qualifications

Graduate in any discipline (preferably Travel & Tourism / Aviation).

3-6 years of experience

in travel operations / ticketing quality analysis. Hands-on experience in

Sabre & Galileo (mandatory).

Strong knowledge of ticketing processes:

PNR, issuance, reissuance, refunds, exchanges, EMDs.

Good understanding of airline fare rules, schedules, and GDS functionality. Excellent attention to detail and problem-solving skills. Proficiency in MS Excel/Google Sheets for QA reporting. Good communication and stakeholder management skills.
Job Types: Full-time, Permanent

Pay: ₹700,000.00 - ₹850,000.00 per year

Benefits:

Health insurance Provident Fund
Application Question(s):

Are you comfortable with US shift?
Work Location: In person