Job Description

Responsible for the measurement & control of HCI After Market Services metrics. For example, Quality, delivery, cost & schedule and submitting the Contract plans/progress on time, change requests and documentation of change to baseline etc.


Responsible for providing Technical Support / Consulting on IT/OT technologies for end-to-end Services for Refinery, Oil & Gas, Petrochemical, and other customers. Manage the IT Support services such as Security reviews, System Hardening, Networking, Policy assignments, Health Monitoring/ Diagnostic Assessment etc.



Manage the OT Technology & provide required technical services/support in Customization, Configuration changes, Graphics maintenance, Patch management etc. Provide technical guidance to the team working on various contract supports. Responsible for conducting Services reviews, generate report & Interface with customers for technical queries. Available for (as per contract requirement), Proactive & Preventive Monitoring, Periodic upgrades to latest version & Product training etc Shall be able to anticipate the Services risk, look for mitigation plan and enable right solution to ensure sustainable working System to Customer. Prevent application downtime with continuous support & access to latest software updates. Support in driving SIOP, EAC & CO management, Revenue forecast & margin improvement Regular interaction & progress reporting with drive weekly project review internal/external meetings Conduct feedback analysis and derive corrective actions from feedback Support to Drive & facilitate project logistics & Travel Involve in Pre-sales stage proposal & estimate reviews Project handover to Support, drive lessons learnt and Project Closure

B.E / B.Tech. (Chemical/Petrochemical/Instrumentation/Mechanical/Electronics/IT/CS) with a minimum of 10-12 years of Max. overall professional experience


Strong functional experience in HCI products like PHD, Alarm management, APM, APC etc.


Must have knowledge about Networking, cyber security & remote interfacing.


Excellent communication Skills (Verbal & Written) / Good listener, Empathetic negotiation skills


Strong ability to maintain good working relationships with customers.


Having Ownership & commitment towards assignments


Problem solving attitude and good coordination skills.


Flexible in work assignments (This being dynamic role, the selected candidate must be open to changes in work profile, to meet business requirements)


25% Travel may be required.



Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.