Job Description

DESCRIPTIONAmazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence System) Program Manager for its India transportation operations team. As a program manager, you will:
xc2xb7 Serve as gatekeeper in assigned process areas for the change management process
xc2xb7 Partner with tech organization on the business requirement documents (BRD)
xc2xb7 Define the right process and work with operations to establish the right process path
xc2xb7 Work with stakeholders to eliminate gaps in system and have a systemic fix of gaps
xc2xb7 Demonstrates discretion in coordination of project scoping and selection to align with business objectives
xc2xb7 Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects
xc2xb7 Audits completed projects to verify sustained impactKey job responsibilities
Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence System) Program Manager for its India transportation operations team. As a program manager, you will:
xc2xb7 Serve as gatekeeper in assigned process areas for the change management process
xc2xb7 Partner with tech organization on the business requirement documents (BRD)
xc2xb7 Define the right process and work with operations to establish the right process path
xc2xb7 Work with stakeholders to eliminate gaps in system and have a systemic fix of gaps
xc2xb7 Demonstrates discretion in coordination of project scoping and selection to align with business objectives
xc2xb7 Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects
xc2xb7 Audits completed projects to verify sustained impactThis role calls for an individual who understands all aspects of performance which impacts both internal and external customer experience. The individual will determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and decision making skills to create long term sustainable process paths to improve customer experience.A day in the life
Lean Six Sigma projects in last mile operationsBASIC QUALIFICATIONS- 3+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- 5+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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