Job Description

DESCRIPTION


In the Worldwide Returns & ReCommerce (WW R&R) group at Amazon, we are dedicated to 'making zero happen' - zero cost of returns, zero waste, and zero defects - to benefit our customers, company, and environment. We are an agile, inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line.



WW R&R includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products - and the corresponding returns customer experiences. In WW R&R, you will partner across these teams to improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems.



Returns Execution CX is an initiative of WW R&R that is dedicated to ensure Amazon fulfils the refunds or replacements customers chose for a return at the earliest possible; optimize the corresponding policies for the best CX and communicate the same contextually upfront. Additionally, we strive to build a strong enforcement function to mitigate risk & avoid policy abuse.



In this role, you will:

Create vision, product strategy, roadmap, and execution across a suite of return policy products to improve customer trust and CX Develop worldwide features with huge customer-facing and financial impact Work with technology, customer service, returns operations, retail, etc. to develop a comprehensive solution to enforce and implement returns policy and preserve CX.


We're looking for someone who has a passion for working in a cross-functional environment, strong communication skills (verbal & written) in addition to proven product management experience. Join us if you want the opportunity to make a big impact in a quickly growing team that can make a big difference in the customers' journey with Amazon.



Amazon is Earth's most customer-centric company and in WW R&R, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce.



Key job responsibilities

In this role, you will:

Create vision, product strategy, roadmap, and execution across a suite of return policy products to improve customer trust and CX Develop worldwide features with huge customer-facing and financial impact Work with technology, customer service, returns operations, retail, etc. to develop a comprehensive solution to enforce and implement returns policy and preserve CX.
BASIC QUALIFICATIONS

5+ years of product or program management, product marketing, business development or technology experience Bachelor's degree or equivalent Experience owning/driving roadmap strategy and definition Experience with end to end product delivery Experience with feature delivery and tradeoffs of a product Experience as a product manager or owner Experience owning technology products
PREFERRED QUALIFICATIONS

Experience in influencing senior leadership through data driven insights Experience working across functional teams and senior stakeholders Master's degree or equivalent


Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Job details


IND, TS, Hyderabad


Project/Program/Product Management-Non-Tech