Job Description

Company Name: VARITE India Private Limited
About The Client:
An American multinational computer software company incorporated in Delaware and headquartered in San Jose, California. They specialize in software for creating and publishing a wide range of content, including graphics, photography, illustration, animation, multimedia/video, motion pictures, and print.
Essential Job Functions:
Customer Support & Issue Resolution

• Deliver First Call Resolution where possible for both technical and non-technical issues.
• Provide professional support via phone, chat, and email to a global customer base.
• Communicate clearly and effectively in both verbal and written English.
• Document all interactions accurately in the case tracking system.
• Proactively follow up with customers within agreed timeframes.
• Escalate complex issues to the next level of support when necessary.

Technical Troubleshooting & Analysis

• Troubleshoot and resolve known and unknown technical issues using internal knowledge bases, product documentation, and hands-on product experience.
• Analyse multi-platform system integration issues using strong fault-finding methodologies.
• Participate in bug tracking, trend analysis, and reporting of recurring issues or feature requests.

Process & Knowledge Development

• Contribute to the Knowledge Base by creating and updating support documentation.
• Continuously update personal technical knowledge and identify skill gaps.
• Follow established escalation procedures and understand business impact of customer issues.
• Collaborate cross-functionally to advocate for customer needs.

Qualifications:
Requirements

• Bachelor's degree in a technical field or equivalent work experience.
• Minimum of 3 years in a technical support or similar role.
• Strong customer orientation with excellent interpersonal and communication skills.
• Proven experience in multi-tasking and managing a diverse workload.
• Cultural awareness, especially when supporting international customers.
• Ability to remain calm and focused under pressure with a flexible approach to problem-solving.

Technical Skills

• Preferred: Experience or knowledge of ColdFusion.
• Strong understanding of:
• Application servers: Tomcat, WebSphere, WebLogic
• Web servers: IIS, Apache or Nginx
• Operating systems: Windows, Linux, Solaris, macOS
• Databases: Intermediate skills in SQL, Oracle, MySQL or DB2
• Cloud Technology - AWS, Azure, GCP.
• Docker

Good to know

• J2EE, JavaScript, ActionScript, XML, PDF, Rest services
• Excellent performance troubleshooting skills in web and application environments, performance issue.
• Knows how to take and read the thread dump and heap dump.
• Proven ability to research and resolve complex technical issues independently.

Willingness to work in a 24/7 rotational shift environment.( US Shift only)
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral: 0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

Skills Required