Job Description

Job ID:

40785 |

Location:

Airoli, Maharashtra, India



The Logistics Control Tower Analyst will act as a central hub for supply chain visibility and operational decision-making. This role is responsible for monitoring, analyzing, and driving optimization of logistics activities across multiple channels to ensure the seamless and efficient movement of goods. The Analyst will proactively identify potential disruptions, coordinate rapid solutions, and implement corrective actions to safeguard service levels while maintaining cost efficiency. The role requires working closely with SAP Transportation and its integrated modules to support connected, data-driven logistics processes.

Responsibilities

Monitor and track shipments to identify exceptions, potential delays, or disruptions. Utilize

4Kites, Clarita AI, and other relevant logistics tracking tools

to validate real-time statuses. Ensure, as far as possible, a

single source of truth, transparency, and factual clarity

across all tracked events. Proactively visualize and assess risks across transportation and supply chain networks to

prevent escalations, mitigate disruptions, and drive cost avoidance

through agile and timely intervention. Operate with

speed, adaptability, and a solutions-oriented mindset.

Build and strengthen

early-warning mechanisms

for improved predictive visibility. Leverage

Clarita AI

to accelerate insights, responses, and resolution cycles. Provide

decision support to customers

, including recommendations on transport modes, optimal route options, and network choices. Analyze key logistics KPIs such as

OTIF, dwell time, cost per shipment, cycle time, and exception trends

to identify improvement opportunities and performance gaps. Maintain proactive, structured, and cross-functional communication with carriers, vendors, warehouses, business units, and customers. Keep all

stakeholder touchpoints clearly mapped in an updated RACI

, ensuring seamless coordination. Support the continuous

maintenance and internal governance of logistics databases and control tower systems.

Foster

effective and efficient communication across the organization.

Prepare and share

daily and weekly operational reports, dashboards, and insights

based on evolving business needs. Demonstrate a

customer-centric mindset with strong collaboration and stakeholder engagement.

Monitor and evaluate

vendor and carrier performance

across transport milestones and service commitments. Actively participate in

mandated business, vendor, BU, and customer meetings.

Support

root-cause analysis for incidents

and contribute to a culture of

continuous process improvement and logistics excellence.

* Adapt effectively to

dynamic change and evolving operational requests

within the Control Tower environment.