Job Description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale -- across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team -- spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management -- enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Key Responsibilities:

• Lead initiatives to mitigate significant platform security issues with wide-reaching impact.
• Build strong partnerships across an organization to drive secure-by-design culture.
• Proactively assess security risks through product deep dives, threat modeling, and design reviews.
• Be the technical SME to enhance the foundational security of Sprinklr's AI Products.
• Partner with engineering and MLOps teams to embed secure-by-design principles in AI development.
• Collaborate with engineering teams on post-incident activities and roadmap creation.
• Identify and promote common security design patterns.
• Define baseline security standards for applications and public clouds.
• Drive Sprinklr's Secure Software Development Lifecycle and onboard product teams.
• Identify opportunities for security tooling and automation.
• Work independently with developers, cloud engineers, product owners, and other colleagues to understand product architecture and provide security requirements.
• Effectively drive projects to closure, even when working with development teams that may have competing priorities.
• Collaborate closely with Security, Legal, Privacy, and R&D/Engineering teams on security fixes and enhancements.
• Handle urgent or reactive security situations.

Skills & Qualifications:

• 12+ years in product or application security and cloud security.
• Expertise in large-scale, distributed SaaS applications.
• Experience leading organizational change initiatives to embed security and resilience into product development lifecycles.
• Proficiency in threat modeling, secure design reviews, cloud concepts and services and project management.
• Skilled at collaborating cross-functionally and effectively balancing security requirements with business objectives.
• Knowledgeable in AI/ML security risks and mitigations (e.g., AI model security, adversarial attacks and mitigation).
• Experience and knowledge of evolving AI security standards (e.g., NIST AI RMF, ISO 42001, EU AI Act) and apply them to product design.
• Deep understanding of security controls for modern architectures, including API security, containerization and at least one CSPs (AWS, Azure, or GCP), with optional expertise in Kubernetes.
• Knowledge of IAM concepts, Single Sign-On (OAUTH, SAML), secrets management, and microservices architecture.
• Experience in network segmentation, VPNs, source code review.
• Experience onboarding and using security scanning tools, CNAPP solutions
• Ability to rationalize security risk and articulate business risk to stakeholders.
• Influencing engineering leadership to adopt secure-by-design principles.
• Writing business impact reports and advising on security design controls by providing security requirements.
• Strong analytical and problem-solving skills, with the ability to communicate complex security concepts to both technical and non-technical stakeholders.

Preferred Qualifications:

• Experience with PSIRT teams on security incidents.
• Knowledge of AI security, thick client applications, and Communication Platform as a Service (CPaaS).
• Understanding and addressing customer requirements/concerns to provide security specifications for product teams.
• Public speaking experience at meetups or conferences.

Join us and be a part of an exciting journey to enhance and secure Sprinklr's technological landscape.
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data -- helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything -- and everyone -- can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, .
To learn more about all-things-Sprinklr, visit our candidate resource hub .
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

Skills Required