Job Description

Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
- Chief of Staff
About UKG:
At UKG, we are on a mission to inspire every organization to become a great place to work through Human Capital Management (HCM) technology built for all. Guided by our values of respect, integrity, and accountability, we are dedicated to fostering a culture of inclusion where everyone can thrive. With a growth mindset, innovation, and collaboration, we empower organizations and individuals to achieve more every day.
Role Overview:
The Chief of Staff role in Substrate is a highly collaborative, visible, and strategic position. This individual will work closely with the Group Vice President (GVP), India Country Manager, and Leadership Team (LT) to ensure operational excellence, optimize business processes, and drive organizational health. The role involves extensive cross-group coordination, leadership communication, and execution of high-impact initiatives.
The Chief of Staff will act as a trusted advisor, driving business planning, resource management, and internal communications while fostering a collaborative and high-performing culture.
Key Responsibilities:
1. India country operations:
o Partner with HR, finance, procurement, legal, and workplace services for ensure compliance to local regulations as well as the risk posture of the entity.
o Be the lead and POC for large site wide events, and executive visits. Own end to end planning by partnering with the various stakeholders.
o Lead and run projects around employee engagement, external branding, and other site wide initiatives.
2. Business Process Optimization:
o Lead and coordinate the Rhythm of Business (ROB) to streamline processes and enable scalability.
o Collaborate with finance and procurement to ensure effective budget management, headcount forecasting, and resource allocation.
o Partner with the staffing team to meet hiring requirements and facilitate strategic staffing discussions.
3. Strategic Business Planning:
o Oversee the planning process, ensuring alignment with corporate strategies and integration across broader organizational goals.
o Manage team participation in key business events, fiscal planning, and business reviews.
4. Leadership Effectiveness:
o Manage LT operating rhythms, agendas, and follow-through to ensure effective organizational leadership.
o Provide synthesized business perspectives to inform strategic decision-making.
o Support the GVP in balancing priorities, optimizing communication, and enhancing leadership impact.
5. Communication Strategy:
o Develop and execute a comprehensive communication strategy for the GVP, including internal and external communications.
o Plan and manage team meetings (All Hands, staff, and manager meetings) and create impactful messaging for milestones.
o Partner with PR to coordinate the GVP's external engagements and speaking opportunities.
6. Business Integration:
o Drive strategic initiatives and provide thought leadership to address challenges and seize opportunities.
o Foster cross-group collaboration and synergies to achieve organizational objectives.
o Partner with HR to lead team design conversations and execute organizational plans.
7. Team Development and Culture:
o Shape and drive the team's people agenda in partnership with HR and LT.
o Lead initiatives to enhance team health, recognition, and development.
o Organize team trainings, learning series, and cross-team process improvements.
Qualifications:
Required:

• Master's Degree in a relevant field (e.g., Business Administration, Management, Computer Science) or equivalent experience.
• 10+ years of experience in financial management, business planning, operations, strategy, project management, or HR-related roles.

Preferred:

• 15+ years of experience in related fields.
• Proven ability to drive complex multi-stakeholder processes and cross-team programs to successful outcomes.
• Strong verbal and written communication skills tailored to a geographically dispersed audience.
• Demonstrated ability to build relationships, influence, and collaborate across all organizational levels.
• Detail-oriented with exceptional analytical and problem-solving skills.

Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email