Job Description

Key Responsibilities
The CRMx Programme is to transform CIB's CRM Platform from a legacy in-house solution to an
industry-leading vendor product. This is to address gaps of CRM capabilities in comparison to
competitors.
The Programme Governance & Controls Lead is one of the key members of the CRMx Programme
Management team, reporting into the CRMx Programme Manager. He/she will be responsible for
active oversight of the CRMx Programme ensuring the programme is delivered as per the company's
defined governance standards (scope, cost and time).
Establish and maintain standardized project governance frameworks to ensure consistent
execution, risk tracking, and reporting across CRM program initiatives.
Define and streamline end-to-end delivery processes, including intake, prioritization, and release
planning, enabling timely deployment of CRM enhancements aligned with frontline feedback.
Develop and implement tracking mechanisms to monitor milestone progress, dependencies, and
delivery risks, ensuring transparency and accountability across workstreams.
Coordinate change request processes and ensured alignment with business priorities by
facilitating regular engagement with cross-functional teams and stakeholders.
Drove continuous process improvement by capturing lessons learned, standardizing templates,
and optimizing workflows to enhance efficiency and responsiveness to frontline needs.
University graduate with solid experience in the banking industry, exposure of key positions in
medium-large programmes and/or Change Management
Minimum of 10-15 years of experience in Banking and Financial services with a minimum of five
years' experience as PMO.
Direct experience in the CCIB business will be advantageous and preferred.
Strong knowledge of JIRA, Confluence, Clarity PPM and MS Office suites
Strong communication skills - oral, written and presentation.
Must be a self-starter who is able to initiate and successfully drive the programme and projects to
completion with little or no management supervision.
Strong analytical skills and ability to prioritise, make decisions, and work to tight timeframes.
Proven ability to lead highly complex, global activities through influence and credibility rather than command and control. Strong ability to both assess strategic priorities and to focus on detailed aspects of a function in order to drive effective delivery. Strong integrity, independence and resilience. Solid team player with demonstrated ability to work across multi-cultural, geographic and inter-disciplinary teams to deliver successful outcomes. He/she must be able to work effectively to manage and minimise conflict, improve programme productivity and be ready to operate in a fast-paced and dynamic space given the ever-increasing demands of cyber risk management.
Maintain all relevant documentations required to govern the Outsourcing relationship between CRMx and GBS (MY and IN). Ensuring that all information and arrangements have been regularly reviewed and updated with all necessary approvals in place. This includes SLAs, GOIs, BIAs, BCPs and Risk Assessments. Working closely with SCM to provide the timely submissions and review of artefacts and evidences for the purpose of Risk Reviews and Audits.
Qualifications

• Education-University Graduate
• Certification-Project Management Certifications

Skills and Experience

• Project Management
• Understanding of CRM platforms and ecosystems
• Data Analysis and Reporting Skills

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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