Job Description

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today -- ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Role Overview
The Senior Payroll Analyst - APAC is responsible for end-to-end payroll delivery across multiple APAC countries. This role ensures accurate, timely, and compliant payroll processing while partnering with external payroll vendors, internal HR, Finance, and Audit teams. The role also drives process improvements, ensures statutory compliance, and supports audits and regional payroll transformation initiatives.
Key Responsibilities
1. Payroll Processing & Compliance

• Manage end-to-end payroll operations for assigned APAC countries (e.g., India, Singapore, Australia, Japan, Hong Kong, Malaysia, etc.).
• Validate monthly payroll inputs including new hires, terminations, compensation changes, benefits, allowances, overtime, and variable payouts.
• Review payroll calculations, variance reports, and statutory deductions for accuracy and compliance.
• Ensure all payroll activities adhere to country-specific labour laws, statutory regulations, and company policies.
• Oversee payroll calendar planning and ensure strict adherence to deadlines.

2. Vendor & Stakeholder Management

• Liaise with external payroll vendors for data submission, query resolution, and payroll sign-off.
• Partner with HR, Finance, Accounting, Benefits, Tax, and Compliance teams on payroll-related matters.
• Manage service-level agreements (SLAs) and ensure high-quality vendor deliverables.

3. Reporting & Reconciliation

• Perform monthly payroll reconciliations between HRIS/Workday, vendor outputs, general ledger, and bank files.
• Prepare statutory filings and monthly/quarterly/yearly payroll reports.
• Support Finance during month-end close, accruals, and audit checks (internal & external).

4. Systems, Audit & Controls

• Work with HRIS (e.g., Workday, SAP, Oracle) for payroll data extraction, validation, and integration.
• Maintain accurate payroll documentation, standard operating procedures (SOPs), and control frameworks.
• Support internal/external audits and ensure adherence to SOX and internal controls.

5. Continuous Improvement

• Identify process gaps and drive automation, standardization, and payroll efficiency initiatives.
• Support regional payroll transformation projects, system upgrades, and new country transitions.

Qualifications
Qualifications & Experience

• Bachelor's degree in HR, Finance, Accounting, or related field.
• 5-8+ years of payroll experience, with solid exposure to multicountry APAC payroll.
• Strong knowledge of country-specific statutory payroll requirements (tax, social security, bonus rules, overtime, notice period, etc.).
• Hands-on experience working with global HRIS and payroll vendor platforms (e.g., Workday, ADP, Safeguard, Ramco, NGA, Cloudpay).
• Advanced Excel skills (VLOOKUP, pivot tables, reconciliations).
• Strong analytical ability, attention to detail, and problem-solving mindset.
• Excellent communication and stakeholder management skills.

Preferred Skills

• Experience with SOX compliance and audit support.
• Experience in a global shared services or multinational company environment.
• Exposure to payroll transitions, process migrations, and vendor implementation.
• Ability to work across time zones and manage tight deadlines.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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