Job Description

RESPONSIBILITIES

Answer phone inquiries in an efficient and effective manner.


Make confirmation and reminder calls. Follow-up calls to patients


Guiding patients on various eye procedures & surgeries..


Interact with patients/family day of the procedure.


Interacts with referring and co-managing doctors .


Responsible for verifying insurance benefits, assisting and performing case management for uninsured and insured patients.


Coordinates appointments, referrals for all patients.


Documentation of all patient and records action taken.


Addresses and resolves complex financial questions and concerns which are diverse in nature.


Pre treatment & Post Treatment Counselling of patients.

QUALIFICATIONS

Well organized and attention to detail.


Ability to handle multiple tasks at one time quickly and accurately.


Excellent interpersonal skills required to work closely and effectively with doctors, clinic staff and understanding patient needs.


Ability to remain personable and empathetic with the patient's needs and concerns.


Ability to work independently "and" as a valued member of the team.


Ability to respond to common inquiries or complaints from patients. Listen attentively.


Ability to follow established protocols.


Demonstrates flexibility in job assignments.


Strong communication skills required to effectively explain laser vision correction, help patients to realize their lifestyle goals, and guide them through a decision-making process.


Work processing and Computer skills.


Graduate, diploma or equivalent.

PROFESSIONAL BEHAVIORS

Demonstrates a professional manner in the work setting.


Maintains an excellent attendance record, beginning work and end work on time, and minimizes personal interruptions while at work.


Maintains an up-to-date knowledge of essential job functions.


Maintains a neat appearance all times.


Maintains a high level of professionalism and conducts business using standards.


Maintains a positive working relationship with doctors, management, employees, and patients.


Follows Accountable Communication model as outlines by Healing Touch Eye Centre.

Job Type: Full-time

Pay: ₹28,000.00 - ₹35,000.00 per month

Benefits:

Cell phone reimbursement Provident Fund
Schedule:

Day shift
Work Location: In person