Job Description

Job Summary

As a

Senior Order Process Technician

at Chera Home Junction, you will be responsible for overseeing the end-to-end order management process, ensuring accuracy, timeliness, and customer satisfaction. This role demands a proactive individual with strong experience in retail order processing, inventory coordination, and customer communication. You will play a key role in guiding junior staff, optimizing fulfillment workflows, and supporting logistics to uphold service excellence across online and offline channels.

Key ResponsibilitiesOrder Processing & Fulfilment

Manage and review customer orders for accuracy and completeness. Supervise the picking, packing, and timely dispatch of orders for in-store pickup and delivery. Verify payments, customer data, and product availability before order confirmation. Collaborate with warehouse and store teams to ensure efficient order flow.

Inventory Management

Monitor real-time stock levels and ensure inventory records are up-to-date. Assist in demand forecasting and coordinate with procurement for timely replenishments. Identify inventory issues, including discrepancies, damages, and shrinkage, and implement corrective actions.

Customer Support

Communicate professionally with customers about order status, delays, or queries. Resolve order-related complaints and manage returns, exchanges, and refunds in line with company policies. Ensure high levels of customer satisfaction through prompt and clear service.

Logistics & Coordination

Liaise with courier/shipping partners to ensure smooth last-mile delivery. Track shipments, troubleshoot delivery issues, and ensure compliance with shipping standards. Maintain proper documentation for all dispatch and logistics activities.

Reporting & Supervision

Maintain accurate logs of all order processing tasks and inventory movements. Generate and analyze daily, weekly, and monthly performance and order reports. Mentor junior technicians and assist in training new hires on order management SOPs. Ensure adherence to internal controls, safety procedures, and best practices.

Requirements

Minimum of

2-4 years

of experience in order processing, inventory control, or retail logistics. High school diploma required; diploma or degree in Logistics, Business Administration, or Retail Management is preferred. Proficient in

MS Office

,

order management systems

, POS, and inventory software. Strong leadership, multitasking, and communication skills. Proven ability to thrive in a

fast-paced, customer-driven

retail environment. Attention to detail with a focus on accuracy and efficiency. Experience in managing online and offline retail order fulfillment is a plus.
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift Morning shift Rotational shift
Ability to commute/relocate:

Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

When can you join if you got selected? (Please give in Days) What is your expected Salary?
Experience:

Order Processing Technicain: 2 years (Required) Delivery Management: 1 year (Required) Retail Industry: 1 year (Required)
Work Location: In person