Job Description

• Logistics and Operations Management:

• Managing the entire delivery management, including supply planning & fulfilment

• Optimizing delivery operations to ensure timely and efficient deliveries with minimal cancellations

• Ensuring that SLAs are met across all regions

• Working with other departments to improve the customer experience & operational efficiency
• Driver Management:

• Planning supply based on demand
• Activating different sources for supply to ensure that all the opportunities are addressed
• Plan and implement initiatives and plans to scale supply & retention
• Building and maintaining strong relationships with external stakeholders (e.g., vendors, suppliers).
• Team Leadership:

• Motivating and leading the delivery team, providing guidance and support.

• Ensuring that team members are well-trained and have the necessary tools and resources to perform their jobs effectively.

• Developing and implementing training programs for team members.
• Budget Management:

• Monitoring the P & L and controlling operational costs.

• Ensuring that the budget is spent effectively and efficiently.
• Identifying and implementing process improvements to enhance efficiency and reduce costs.

Skills and Qualifications:

• Experience

• 5-10 years of experience in hyperlocal delivery Operations for multiple locations in India
• Experience in managing budgets and controlling costs.
• Experience in building and maintaining strong relationships with key partners.

Skills Required