Job Description

Job Title: Sr. Operation Manager

Key Responsibilities:

Manage client relationships and ensure high levels of service quality and satisfaction. Periodic meet with them to address both parties' issues and possibilities of overcoming operational challenges. Oversee fleet management to maintain vehicle availability, utilization, and operational efficiency. Monitor rider and team attendance, shift adherence, punctuality, and discipline. Making it sure all the punch-ins and Outs has been marked on Evify apps. Ensure effective time management and seamless execution of daily operations through Evify App. Assign and oversee tasks and responsibilities across city teams, including Operations, Fleet, and Recruitment. Review daily reports from teams and ensure accountability for performance and deliverables. Drive operational performance and ensure achievement of defined targets within stipulated timelines. Coordinate with clients and riders, addressing grievances promptly and effectively. Maintain existing client and rider relationships while working on expansion and growth opportunities. Record, organize, and maintain all operational and performance-related data. Conduct training sessions for both team members and riders to enhance efficiency and compliance. Oversee day-to-day cross-functional activities at the hub and city level. Collaborate with Operations Executives to ensure accurate and error-free rider payout processes. Ensure strict adherence to all operational processes, policies and Standard Operating Procedures (SOPs). Monitor hub-level KPIs such as productivity, turnaround time (TAT), cost per delivery, and rider efficiency. Coordinate with the tech/support team to resolve rider app, device, or vehicle-related issues. Ensure compliance with safety, security, and statutory regulations at all hubs. Optimize route planning and cluster allocation for maximum delivery efficiency. Maintain discipline, hygiene, and housekeeping standards at the hub premises. Plan and execute periodic audits of rider documentation, fleet condition, and hub operations. Support recruitment and onboarding of riders to meet capacity requirements during scale-ups. Establish contingency plans to handle peak-load scenarios, breakdowns, or rider absenteeism.
Ensure timely resolution of any city-specific matters (insurance, licenses, logistics issues).

Qualifications & Skills:

Graduate/MBA preferred with 6-10 years of experience in operations/logistics/supply chain. Candidate must have at least 4yrs of last mile experience. Preferred industry will be Quick commerce, Ecommerce

Proven leadership ability in managing large teams.

Strong analytical and decision-making skills.

Excellent client and stakeholder management skills.

Hands-on knowledge of fleet, logistics, and city-level operations

Job Type: Full-time

Pay: ₹40,000.00 - ₹45,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Work Location: In person