Job Description

Responsibilities:

• Using computer software SAP/ERP and databases to locate customers details and ageing summary
• Discussing debts with customers and creating a payment plan that allows them to pay what they owe
• Negotiating settlements to accept a percentage of the debt
• Updating credit files when debts are paid and generating MIS for reporting
• Co-ordination with business finance and sales team to plan collection activities
• Establish and maintain positive relationship/communication with other departments and internal customers to enhance customer service
• Support multiple locations, multiple business units 24X7

Qualifications:
Qualifications:

• 3 -7 years of relevant work experience
• Bachelor's in business management / finance / commerce/ engineering

Experience:

• Experience / understanding of customer credit risk evaluation and management, analytical reporting, or receivable management
• Must have worked in credit control / receivable management team
• Preference should be given to experience in manufacturing / FMCG sector
• Must have hands-on experience of working on SAP & proficiency in Microsoft Excel
• Requires good interpersonal skills and sound decision-making skills to manage relationships between customers, especially during collections

Skills Required