Job Description

Company Overview

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Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.



Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

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Responsibility

1. System Configuration & Customization

Configure NetSuite modules (CRM, ERP, Finance, Inventory, HR, etc.) based on business requirements. Create and manage custom fields, records, workflows, forms, dashboards, and saved searches. Develop and maintain roles and permissions to enforce least-privilege access.

2. User Management & Support

Onboard/offboard users, assign licenses, roles, and access. Provide end-user training, documentation, and ongoing support. Act as the first line of support for NetSuite issues before escalating to developers or external consultants.

3. System Maintenance & Upgrades

Monitor system performance and logs. Test and validate NetSuite's upgrades before they go live. Maintain integrations with other systems (Salesforce, MuleSoft, Magneto, etc.).

4. Security & Compliance

Manage MFA and access controls. Audit roles, permissions, and activity logs.

5. Reporting & Analytics

Build custom reports, KPIs, and dashboards for finance, business unites, and leadership teams. Translate business questions into actionable saved searches or SuiteAnalytics reports.

6. Business Process Improvement

Assist Customer Service with the order fulfillment process Maintain the EDI process with channels Assist Data and Business Intelligence team on the data integration with Salesforce and in-house applications Document processes, gather requirements, and make recommendations. Support automation projects to reduce manual data entry and errors.

Qualification

3-5 years of direct NetSuite admin or ERP admin experience. Experience to serve NetSuite organization with over 150 users. Work in the US (eastern time) shift NetSuite expertise:

o SuiteBuilder (custom fields, records, forms)


o SuiteFlow (workflows/automation)


o SuiteAnalytics (reports, dashboards, KPIs)


o Role/permission management

SuiteScript knowledge (to read/troubleshoot scripts, though deeper coding is usually a developer's job). Familiarity with integrations (MuleSoft, Salesforce, Magento). General IT knowledge: databases, Excel/Power Query, APIs. NetSuite Certification is a plus

Compensation

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Estimated Pay Range:



Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

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At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.



Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.



We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.