You want more out of a career. A place to share your ideas freely -- even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love -- driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together -- lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
What you'll be doing
You'll be part of the Global Infrastructure organization that provides end user support to the workforce in Verizon India. As a Sr Manager of the End User Support team, you'll be responsible for the following.
Identifying, diagnosing, and resolving the issues in computer hardware and software in a system such as laptops and PCs
Working with other infrastructure stakeholders and collaborate with them to address issues around Desktop packaging & distribution, CITRIX VDI & computer networking
Building and nurturing high performing teams & Stakeholder collaboration to address
Providing ongoing performance feedback, coaching, training and development.
Adapting industry leading practices in service management and infrastructure enablement to improve cost of operations and operate with high service levels and customer satisfaction scores.
Analyzing employee journey and embarking on transformative initiatives to enhance employee experience
Be flexible to work in shifts based on business requirements
Mentoring & Coaching the team technically for unresolved issues
Stakeholder management, User experience focus, vendor management.
Leading virtual teams and be accountable for
+ Support team's Availability
+ Handling escalations
+ Adhoc requests
+ Performance management & Stack ranking
+ Tracking KPIs & Monitoring AYS dashboards for insights
+ Creating executive level dashboards & drive meaningful partnership Manage complex projects and programs
Providing desktop support, project coordination, imaging/ re-imaging PCs, and laptops.
Coordinating with the third-party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same.
Providing assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.
Developing strategies, assisting with designs and applications, software testing, development for preventing a technical breakdown in future.
Monitoring and analyzing the performance of an upgraded/changed system, keeping track of its performance, reliability, risks, and benefits.
Strengthen Employee Engagement and build a culture of learning & innovation
Bringing new ideas and process improvements
+ To reduce ticket Volume
+ To provide better employee experience
What we're looking for
You'll need to have:
Bachelor's degree or four or more years of work experience.
Six or more years of experience in IT Infrastructure support
Experience in providing IT support for desktops, printers, peripherals and mobile devices
Possess an engineering-centric background and a user first mindset
Good communicator with presentation, Interpersonal and Problem solving skills.
Program Management skills and an ability to influence internal and external stakeholders without exercising authority
Experience in Service Now Tool reporting and usage
Even better if you have:
Certified ITIL v3 and above
Infrastructure certifications such as CCNA, Citrix, Virtual Desktops etc.
Good knowledge in Python, Powershell, Looker, Grafana, Splunk
Good knowledge in AIOPS
###
Where you'll be working
In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.###
Scheduled Weekly Hours
40###
Equal Employment Opportunity
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Job Detail
Job Id
JD3707182
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
TS, IN, India
Education
Not mentioned
Experience
Year
Apply For This Job
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.