Job Description

Responsibilities & Key Deliverables
Assist / guide distributors in Service & Parts Operations
Implement policies and procedures in dealership network
Assist distributors in concern resolution.
Ensure to achieve TAT, CSI, DSS & CAPs Targets
Channel capability building.
Achieve Spare Parts & Lubricants revenue targets
Implement warranty policy and monitor warranty cost per Tractor
Ensure campaign activities are completed in time.
Audit dealerships for processes and Warranty claims
Ensure timely product feedback from dealers
Ensure distributors get required support from HO in terms of literature, tools, diagnostics, catalogues, etc.
Help distributors grow business through Service Marketing activities.
Visit fleet operators along with Distributor to instill confidence in our products and services
Preferred Industries
Engineering
Sales
Education Qualification
Engineering Graduate (Mechanical / Automobile).
General Experience
12-15 years (BE) experience in Service, Field Operations and Parts Operations in Tractors / Farm Machinery. International experience will be an added advantage
Critical Experience
Exposure to dealerships systems and processes with experience in implementing dealership and CSI processes.
Experience in handling dealers and customers.
Sound technical knowledge with analytical skills
Experience in warranty system
Exposure to Parts inventory management
Business acumen
System Generated Core Skills
Team Management
Change Management
Communication Skills
Consumer Insighting
Credit Management
Developing Business Case
Demand Management
Interpersonal Skills
Manpower Planning
Market Acumen
Market Intelligence
Industry Analysis
Regulatory Compliance
People Management
Performance Management
Project Management
Project Planning & Execution
Risk Analysis
Service Management
Service Initiatives & Campaigns
Service Business Planning
Forecasting
Revenue & Profit Growth
Sales Strategy
Market Share Analysis
Market Analysis
Trend Forecasting
Trend Analysis
Business Planning
Budget Management
Logistics Systems
Cost Reduction Management
Dealer Management
Dealer Performance Management
Finance Fundamentals
Planning for Dealership Profitability
Stakeholder Management
Customer Satisfaction
Innovative Thinking
Customer Experience
Strategic Planning
Market Development
Revenue Generation
System Generated Secondary Skills