Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Senior Manager, Recruitment & Onboarding Operations!
This role requires overseeing high-volume, time-zone-sensitive hiring operations across regions. The Senior Manager will be responsible for client governance, delivery excellence, process innovation, and driving business impact through a skilled and scalable workforce.
Responsibilities
1. Leadership & Team Management
o Lead a cross-functional delivery team of 20-40 staff, including recruitment coordinators, sourcing analysts, and reporting specialists.
o Provide structured coaching, mentoring, and performance feedback through regular 1:1s, team huddles, and development plans.
o Manage staffing plans, shift rosters, and training needs to ensure full coverage across multiple time zones.
o Own the onboarding and integration of new team members, ensuring readiness to meet client-specific standards.
o Drive employee engagement by fostering a high-trust, inclusive, and performance-oriented work environment.
o Lead business continuity planning for seasonal volume spikes and expansion into new hiring geographies or functions.
2. Recruitment & Onboarding Operations Management:
o Oversee the delivery of job requisition posting, candidate scheduling, pipeline tracking, and offer documentation through ATS tools (e.g., Workday, SuccessFactors).
o Supervise pre-joining activities including documentation, compliance validation, third-party background checks, and onboarding portal readiness.
o Demonstrate hands-on proficiency in at least one leading ATS/ Onboarding platform such as Workday, Greenhouse
o Ensure adherence to defined service level agreements (SLAs), turn-around-times (TATs), and internal quality metrics.
o Conduct random quality checks on candidate records, interview scheduling logs, and offer documentation.
o Handle exceptions and escalations
3. Stakeholder Management:
o Act as the escalation point of contact between the India support team and regional recruitment leads, hiring managers, and HRBPs.
o Conduct strategic review sessions, governance calls, and quarterly business reviews (QBRs) to drive alignment and performance.
o Partner with client-side process owners to co-create strategy for continuous process improvement and employee experience design.
o Anticipate client needs during volume surges, org changes, or calendar-based recruitment cycles and proactively adjust operating plans.
4. Reporting & Process Excellence
o Drive lean process design, automation, and digitization across recruitment and onboarding workflows.
o Implement standard operating procedures (SOPs), quality assurance frameworks, and continuous improvement charters.
o Partner with tech teams and platform owners to streamline system usage, reduce manual tasks, and improve turnaround.
o Benchmark performance and process maturity with global TA best practices and identify innovation opportunities.
5. Risk, Compliance & Audit Readiness
o Ensure delivery compliance with GDPR, EEO, diversity mandates, and other market-specific employment regulations.
o Lead periodic internal reviews, documentation audits, and risk assessments for onboarding and hiring processes.
o Address audit gaps and implement preventive controls across high-risk areas (e.g., delayed BGVs, data access, offer issuance).
Qualifications we seek in you!
Minimum Qualifications
Bachelor's degree in HR, Business, or a related field.*
Relevant years of experience in recruitment or talent acquisition, with some years in leadership role.*
Strong understanding of global recruitment and onboarding workflows, especially in a retail or volume hiring environment.*
Advance knowledge in ATS Onboarding platforms and Microsoft Office Suite.*
Proficient in SLA management, quality control and stakeholder communication*
Excellent analytical, stakeholder management, presentation, and transformation leadership skills.*
Good verbal and written communication skills*
Willingness to work 5 days from office in client specific shift.*
Preferred Qualifications/ Skills
Proven track record in managing large-scale hiring projects.*
Certifications in leadership or advanced recruitment practices.*
Prior experience managing international clients or matrixed teams supporting global hiring and onboarding preferred.*
Strategic thinking and problem-solving capabilities.*
Exceptional leadership and stakeholder engagement skills.*
Strong proficiency in recruitment analytics and reporting tools.*
Why join Genpact?
Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation*
Make an impact - Drive change for global enterprises and solve business challenges that matter*
Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities*
Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day*
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress*
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
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