Job Description

Ready to shape the future of work?

At Genpact, we

don't

just adapt to change--we drive it. AI and digital innovation are redefining industries, and

we're

leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how

we're

scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team

that's

shaping the future, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and

cutting-edge solutions

-

we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of

S

enior

Manager

,

Medical- RCM (Revenue Cycle Management

!

We are

seeking

a dedicated and detail-oriented Medical Billing and collections

Specialist with

some years of experience in the US healthcare billing and collections process. This role is ideal for a professional who understands end-to-end billing functions and is passionate about accuracy, compliance, timely submission of claims, and resolution of denials, and appeals. If you're a strong communicator, analytical thinker, and growth-driven individual, this is the opportunity for you.

Responsibilities

Oversee the planning, organization, direction, and implementation of all claims management processes and controls to ensure the accuracy and timeliness of claim submissions, collections efforts, and payment distribution in compliance with contractual, state, and federal regulations

Stay updated on insurance industry regulations, policies, and coding standards, ensuring

compliance

and implementing necessary changes

Ensures efficient accounts receivable management. Use routine monitoring reports, such as claim submission rates, denial rates, and reimbursement trends, to oversee the revenue cycle operational functions.

Identify

and address areas of improvement to maximize reimbursement and minimize billing errors. Collaborate with insurance companies, B2B clients, and third-party payers to address claims inquiries, appeals, and payment discrepancies.

Monitors work queues responsible for and

develops

remediation plans for any backlogs that could occur operationally

Supervise patient billing and collections staff

on a daily basis

, including hiring, monitoring productivity standards, and departmental training

Formulate

appropriate professional

targets for

each of the

team

members

. Ensure collection goals for the department are met.

Attend,

participate

, and

lead at

required meetings and work groups.

Foster positive working relationships with internal and external stakeholders, promoting effective communication and collaboration

Provide leadership. Serve as a role model and share resources.

Actively

participate

in department projects and improvement initiatives

Interface with upper management, including Director, VP, and

Sr.

VP in Operations,

Preferred

Q

ualifications

/ Skills

E

xperience in US healthcare billing

and collections

.

Experience in handling a team of 50+

agents

/$ 500 M+ in accounts receivable

Experience in CMS billing

and

Account Receivable management

.

Experience in multiple EMR/EHR work queue management within RCM

Adaptable, open to change, and able to work in ambiguous situations and respond to

new information

and unexpected circumstances.

Strong billing requirements knowledge with a detailed understanding of how to strategize accounts receivable and

optimize

operations

Experience working with third-party collection agencies

Self-motivated and strong leadership to challenge the status quo

Strong Customer Focus and ability to get results.

Demonstrated process improvement skills.

Ability to make business decisions under uncertainty

Familiar with commercial and government payers (Medicare, Medicaid, etc.)

Experience in

billing and collections associated with skill nursing,

post surgical

care, and h

ome

h

ealth

specialties

will be Preferred

Strong communication

skills - verbal and written.

High attention to detail and analytical thinking

.

Proficient

in billing platforms such as

Kareo

,

AdvancedMD

, Athena, or similar systems.

Work Environment

Operate within a structured framework but is

you are

expected to be proactive and analytically independent in

your

own area of responsibility

Employment Type: Full-Time

Shift: [US Shift/Night Shift EST/EDT hours]

Why join Genpact?

Be a transformation leader

- Work at the

cutting edge

of AI, automation, and digital innovation

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best

- Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's

build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to pay to participate

in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobSenior Manager

Primary LocationIndia-Noida

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJul 23, 2025, 8:17:23 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time