Job Description

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Position Title
Sr. Manager - TA Process Excellence
Function/Group
Human Resources
Location
Mumbai
Shift Timing
Regular
Role Reports to
Head - Talent Acquisition
Remote/Hybrid/in-Office
Hybrid
ABOUT GENERAL MILLS
We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Haagen-Dazs, we've been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.
How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate
us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out
General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.
With our team of 2400+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out
We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.
JOB OVERVIEW
Function Overview
Human Resources focuses on inspiring our talent and teams to drive winning performance. Through exceptional HR practices, support and tools, we enable our employees to maximize their full potential and develop world-class capabilities. Human Resources supports the business to build agile organizations while driving employee engagement. HR is aligned around three areas of practice: HR Operations, Centers of Expertise (CoE), and Business HR
For more details about General Mills please visit this
Purpose of the role
The Senior Manager - Process Excellence & Technology Management will be responsible for driving process excellence and leading the end-to-end management of Talent Acquisition processes, tools, technology platforms and capability building. This role will play a critical part in transforming TA operations, ensuring scalability, efficiency, to deliver superior stakeholder/candidate experience. The position requires strong expertise in process design, project management, TA systems (ATS/CRM/AI-enabled platforms), and stakeholder collaboration & Talent Acquisition operations.
This role partners with local and global key stakeholders to bring Talent Acquisition Transformation & Modernization to life at the GIC. The role reports to Head -Talent Acquisition.
KEY ACCOUNTABILITIES
Process Excellence

• Lead process transformation initiatives to standardize, simplify, and optimize TA operations.
• Evolve the current SLAs, and KPIs based on the trends and process maturity.
• Conduct regular process audits, identify bottlenecks, and recommend improvements to enhance recruiter productivity and hiring quality.
• Champion continuous improvement (Lean, Six Sigma, Agile) methodologies within the TA function.
• Partner with compliance, audit, and HR teams to ensure recruitment policies and practices meet legal and organizational standards.

Technology Management

• Own the governance and roadmap of all TA technology platforms implementation (ATS, HRMS, assessment tools, interview platforms, AI/Other tools, dashboards).
• Drive technology adoption, training, and change management across the whole recruiting ecosystem (recruiters, interviewers, hiring managers, vendors etc).
• Collaborate with IT, HRIS, and vendors to ensure system stability, integration, and data accuracy.
• Develop and maintain reporting frameworks/dashboards for leadership visibility on recruiting performance and insights.

Strategic Leadership

• Act as the key liaison between TA, HR COEs, and business leaders to align process strategies with organizational hiring goals.
• Provide thought leadership & drive efficiency programs that reduce costs per hire, improve time to hire, enhances the quality of hire and enhance candidate/hiring manager experience.
• Lead cross-functional projects on process excellence, automation, analytics, and innovation in TA.
• Mentor and guide process/tech specialists within TA, building internal expertise and capability.

MUST HAVE QUALIFICATIONS & EXPERIENCE

• Postgraduate degree in Human Resources, Business Management, or related field.
• 10 years of progressive experience in Talent Acquisition operations & process excellence, or HR technology management.
• Proven expertise in process improvement methodologies (Lean, Six Sigma certification etc).
• Strong experience in managing TA systems (Workday, iCIMS, or equivalent).
• Demonstrated success in leading large-scale TA transformation or digital implementation projects.
• Analytical mindset with ability to translate data into insights and action.
• Strong stakeholder management, project management, and change management skills.

Key Competencies

• Strategic thinking and execution
• Process optimization & problem-solving
• Tech-savvy and innovative mindset
• Collaboration & influencing skills
• Strong communication and presentation abilities
• Data-driven decision-making

PREFERRED QUALIFICATIONS & EXPERIENCE

• Understanding of CPG industry, GCCs
• External networks

COMPANY OVERVIEW
We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best -- bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next.

Skills Required