Job Description

Responsibilities & Key Deliverables
As the Manager of Product Quality Assurance (PQA) for Born Electric Vehicles at Mahindra & Mahindra Ltd, you will be responsible for a critical role within the automotive division, specifically focused on enhancing the quality assurance processes for electric vehicles. Your responsibilities will include:

• Addressing and resolving external customer complaints by leveraging warranty analytics, conducting graphical data representation, and engaging with dealers to achieve logical conclusions and effective solutions.
• Leading cross-functional teams (CFT) to perform Gemba analysis, identifying opportunities for improvement, and implementing actionable strategies across manufacturing, aggregate, and supplier processes.
• Utilising your extensive knowledge of vehicle systems to troubleshoot and identify root causes of quality failures, ensuring a robust response to issues.
• Demonstrating expertise in wiring layouts and interfaces within vehicles, ensuring accuracy in quality assessment.
• Planning and executing comprehensive dealer and yard audits to uphold quality standards.
• Overseeing resource allocation and monitoring during Pre-Delivery Inspection (PDI) audits of vehicles to ensure high-quality outcomes.
• Adapting inspection plans based on feedback from the field to ensure continuous improvement.
• Facilitating capability building among blue-collar workforce for enhanced product evaluation capabilities.
• Maximising resource utilisation through diligent cost management strategies for both revenue and capital expenditures.
• Acting as the champion for the Apex Quick Concern Resolution Team (QCRT) to ensure swift resolution of quality concerns.
• Ensuring the alignment of systems and processes with ISO/TS 16949 standards, functioning as the Management Representative (MR) for the quality function within the department.
• Compiling and documenting lessons learned for new projects to promote learning and avoid past pitfalls.
• Monitoring project quality status for all pertinent quality indicators, ensuring rigorous adherence to quality metrics.
• Executing Level Specific Process (LSP) audits for new products to ensure they meet quality standards.
• Coordinating the calibration and Measurement System Analysis (MSA) studies of gauges and equipment as per established plans.
• Releasing weekly and monthly Management Information System (MIS) reports detailing the health status of the production shop.
• Pursuing benchmarking opportunities and facilitating horizontal deployment of best practices and innovative initiatives.

Joining our team means you will play a pivotal role in the quality assurance of our electric vehicles, influencing both product excellence and customer satisfaction.
Experience
We are seeking an experienced professional with a solid background in quality management within the automotive industry, specifically regarding electric vehicles. The ideal candidate will possess:

• A minimum of 10 to 12 years of relevant experience in ensuring quality and compliance within automotive manufacturing processes, with a strong focus on electric vehicle systems.
• Proven track record of leading quality assurance initiatives and participating in cross-functional teams to improve overall product quality.
• Experience in customer complaint resolution and the ability to analyse warranty data effectively.
• Demonstrated understanding of manufacturing processes, standards such as ISO/TS 16949, and the ability to apply these in real-world scenarios.
• Strong troubleshooting skills related to vehicle systems, including knowledge of electronic and electrical components.
• Excellent communication skills, enabling effective collaboration with internal teams and external stakeholders, including dealers and customers.

Industry Preferred
Experience within the electric vehicle sector is preferred, as it entails a nuanced understanding of vehicle technology and market dynamics. Candidates with backgrounds in the following industries will excel:

• Automotive Manufacturing
• Quality Assurance or Quality Control within automotive sectors
• Electrical and Electronics Engineering focusing on automotive applications
• OEM and Tier 1 Supplier Experience

Qualifications
Qualifications for this role include:

• A Bachelor of Engineering (BE) degree in Electrical or Electronics Engineering.
• Specialized training or certifications related to quality assurance processes and methodologies will be considered an asset.
• Ongoing professional development in quality tools and techniques related to automotive manufacturing.

Your educational background should reflect a commitment to quality and technical excellence in line with the demands of overseeing product quality in our electric vehicle division.
General Requirements
In addition to the qualifications and experience, the following general requirements will apply:

• Strong analytical and problem-solving skills, particularly in the context of quality issues and customer complaints.
• Proficiency in quality management tools and methodologies, including statistical analysis and data interpretation.
• The ability to work effectively within a team-oriented, fast-paced environment.
• Exceptional time management skills, with the ability to prioritize tasks and meet tight deadlines.
• A proactive approach to continuous improvement and a strong customer-focused mindset.

Skills Required