Job Description

About McDonalds in India
One of the worlds largest employers with locations in more than 100 countries McDonalds Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Position Summary:
Platform Engineering & Enablement Services Lead / Sr Manager, Platform Engineer
As the Platform Engineering & Enablement Services Lead/ Sr. Manager you will be responsible for driving the reliability, performance, and enablement of platform services that support secure data operations and analytics workflows across the enterprise. You will lead a team that designs, builds, and supports the infrastructure and tools necessary for seamless data movement, integration, and user enablementensuring agility, compliance, and operational excellence at scale.
Who were looking for:
PrimaryResponsibilities:

• Platform Operations & Engineering

• Design, implement, and maintain high-performing batch processing and file transfer systems across the enterprise.
• Monitor and tune platform performance to ensure availability, reliability, and cost-effectiveness.
• Partners with IT and infrastructure teams to plan and coordinate system updates, patching, and platform upgrades.
• Enablement & User Support

• Develop platform enablement services including onboarding, documentation, knowledge bases, and office hours.
• Facilitate training sessions and create self-service models to improve platform usability and adoption.
• Provide Tier 2/3 support for platform-related issues and coordinate escalations where needed.
• Security & Governance

• Ensure platform services meet internal and external security, privacy, and compliance standards (e.g., SOC2, PCI, GDPR).
• Manage secure data transfer protocols and implement robust access control mechanisms.
• Cross-Functional Collaboration

• Act as a liaison between platform engineering, data analytics, architecture, and security teams to ensure alignment.
• Drive platform automation, CI/CD enablement, and developer productivity initiatives across teams.
• Documentation & Standards

• Maintain comprehensive documentation of platform configurations, best practices, and incident runbooks.
• Standardize engineering processes to support consistency, observability, and ease of scaling across environments.

Skill:

• 8+ years of experience in platform engineering, infrastructure operations, or enterprise systems enablement.
• Strong technical expertise in:

• Batch processing frameworks and orchestration tools (e.g., Airflow, Composer, Dataflow)
• Proficiency ininfrastructure scripting for cloud services e.g. Terraform
• Secure data movement protocols (e.g., SFTP, APIs, messaging queues)
• Infrastructure engineering, networking, and system integration
• Proficiency in SQL and Python for troubleshooting, scripting, and platform automation
• Demonstrated experience in designing and supporting platform services in cloud-native environments (GCP or AWS preferred).
• Proven leadership in managing technical teams and platform support functions.
• Excellent communication, cross-team collaboration, and stakeholder management skills.
• Bachelor's or Master's degree in Computer Science, Information Systems, or related field.

Work location:Hyderabad, India
Work pattern:Full time role.
Work mode:Hybrid.
Additional Information:
McDonalds is committed to providing qualified individuals with disabilities with reasonable accommodations to perform the essential functions of their jobs. McDonalds provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
McDonalds Capability Center India Private Limited (McDonalds in India) is a proud equal opportunity employer and is committed to hiring a diverse workforce and sustaining an inclusive culture. At McDonalds in India, employment decisions are based on merit, job requirements, and business needs, and all qualified candidates are considered for employment. McDonalds in India does not discriminate based on race, religion, color, age, gender, marital status, nationality, ethnic origin, sexual orientation, political affiliation, veteran status, disability status, medical history, parental status, genetic information, or any other basis protected under state or local laws.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.