Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

:

Senior Manager Facilities

Location:

Hyderabad

Department:

Facilities Management

Reports To:

Regional Facilities Director / Account Director

Position OverviewWe are seeking a dynamic Senior Manager Facilities to serve as the City Lead for client Hyderabad operations, overseeing comprehensive facilities management across Aquila and Centaurus locations. This leadership role requires a professional with strong soft services expertise who can effectively manage and coordinate both soft and hard services operations to deliver exceptional workplace experiences across the city's facilities.

Key ResponsibilitiesCity Operations LeadershipLead and coordinate all facilities operations across client Hyderabad's two premier locations



Serve as the single point of accountability for city-wide facilities performance



Ensure seamless service delivery and operational consistency between both sites



Develop city-specific strategies aligned with client global and regional objectives



Drive standardization of processes, procedures, and service quality across locations

Soft Services Management & ExpertisePrimary Focus:

Lead comprehensive soft services operations including: Housekeeping and janitorial servicesCatering and food services managementSecurity and access control systemsReception and concierge servicesMail and courier servicesLandscaping and grounds maintenanceWaste management and sustainability programsEvent management and space coordination



Hard Services Oversight & CoordinationSecondary Responsibility: Manage and coordinate hard services through technical teams: HVAC, electrical, and plumbing systems oversightBuilding maintenance and asset managementFire safety and life safety systemsBuilding automation and smart systemsPreventive maintenance programsCapital projects and renovations coordination



Team Leadership & DevelopmentManage diverse facilities teams across both locations (20-30+ staff members)



Lead Soft Services Managers, Hard Services Coordinators, and operational staff



Develop and mentor Assistant Facilities Managers and team leaders



Conduct performance management, career development, and succession planning



Foster cross-functional collaboration between soft and hard services teams



Implement training programs focused on service excellence and technical competency



Client Partnership & Service ExcellenceServe as primary facilities contact for client Hyderabad leadership



Build and maintain strong relationships with business stakeholders



Conduct regular client reviews, satisfaction surveys, and feedback sessions



Manage service level agreements and performance metrics



Lead client engagement initiatives and workplace experience programs



Operational Excellence & Quality ManagementEstablish and maintain service quality standards across all service lines



Implement continuous improvement initiatives and best practices



Manage vendor relationships, contracts, and performance monitoring



Ensure compliance with safety, security, and regulatory requirements



Lead emergency response procedures and business continuity planning



Drive cost optimization while maintaining service quality



Required QualificationsEducation & ExperienceBachelor's degree in Facilities Management, Business Administration, Hotel Management, or related field



12+ years of facilities management experience with strong soft services background



5+ years in senior leadership roles managing multi-service operations



Proven experience with large corporate clients (financial services preferred)



Experience managing integrated soft and hard services teams



Core CompetenciesSoft Services Expertise (Primary)

Deep knowledge of housekeeping operations, standards, and best practices



Experience in food services management and catering operations



Understanding of security services and access control systems



Expertise in guest services, reception, and concierge operations



Knowledge of landscaping, grounds maintenance, and environmental services



Hard Services Capability (Secondary)

Working knowledge of building systems and MEP services



Understanding of preventive maintenance programs and asset management



Ability to coordinate with technical teams and engineering professionals



Basic knowledge of building automation and facility technologies



Experience in managing capital projects and renovations



Leadership & Management Skills

Exceptional people management and team development capabilities



Strong business acumen and P&L management experience



Excellent communication and stakeholder management skills



Crisis management and problem-solving expertise



Change management and process improvement experience



Technical SkillsProficiency in facilities management software (CAFM/IWMS)



Knowledge of workplace technologies and smart building systems



Strong analytical skills and data-driven decision making



Understanding of sustainability practices and green operations



Familiarity with local regulations and compliance requirements



Key Performance IndicatorsClient satisfaction scores and service excellence metrics



Soft services quality standards and performance benchmarks



Overall operational efficiency and cost management



Team engagement, retention, and development metrics



Safety and compliance performance across all services



Vendor performance and contract optimization results



Budget adherence and cost per square foot optimization



Preferred BackgroundHotel/Hospitality Management with corporate facilities experience



Corporate Facilities Management with strong soft services focus



Integrated Facilities Management with multi-service expertise



Financial Services or similar corporate environment experience



Compensation & BenefitsCompetitive salary package commensurate with experience



Performance-based incentives and annual bonuses



Comprehensive health and wellness benefits



Professional development and certification support



JLL career advancement opportunities



Location & Working ConditionsPrimary base in Hyderabad with regular presence at both locations



Flexibility for regional travel as required



24/7 availability for emergency response and critical situations



Occasional travel to other JLL/client locations for best practice sharing



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.