Job Description

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
: Senior Manager Facilities
Location: Hyderabad
Department: Facilities Management
Reports To: Regional Facilities Director / Account Director
Position Overview
We are seeking a dynamic Senior Manager Facilities to serve as the City Lead for client Hyderabad operations, overseeing comprehensive facilities management across Aquila and Centaurus locations. This leadership role requires a professional with strong soft services expertise who can effectively manage and coordinate both soft and hard services operations to deliver exceptional workplace experiences across the city's facilities.
Key Responsibilities
City Operations Leadership
Lead and coordinate all facilities operations across client Hyderabad's two premier locations
Serve as the single point of accountability for city-wide facilities performance
Ensure seamless service delivery and operational consistency between both sites
Develop city-specific strategies aligned with client global and regional objectives
Drive standardization of processes, procedures, and service quality across locations
Soft Services Management & Expertise
Primary Focus: Lead comprehensive soft services operations including:Housekeeping and janitorial servicesCatering and food services managementSecurity and access control systemsReception and concierge servicesMail and courier servicesLandscaping and grounds maintenanceWaste management and sustainability programsEvent management and space coordination
Hard Services Oversight & Coordination
Secondary Responsibility: Manage and coordinate hard services through technical teams:HVAC, electrical, and plumbing systems oversightBuilding maintenance and asset managementFire safety and life safety systemsBuilding automation and smart systemsPreventive maintenance programsCapital projects and renovations coordination
Team Leadership & Development
Manage diverse facilities teams across both locations (20-30+ staff members)
Lead Soft Services Managers, Hard Services Coordinators, and operational staff
Develop and mentor Assistant Facilities Managers and team leaders
Conduct performance management, career development, and succession planning
Foster cross-functional collaboration between soft and hard services teams
Implement training programs focused on service excellence and technical competency
Client Partnership & Service Excellence
Serve as primary facilities contact for client Hyderabad leadership
Build and maintain strong relationships with business stakeholders
Conduct regular client reviews, satisfaction surveys, and feedback sessions
Manage service level agreements and performance metrics
Lead client engagement initiatives and workplace experience programs
Operational Excellence & Quality Management
Establish and maintain service quality standards across all service lines
Implement continuous improvement initiatives and best practices
Manage vendor relationships, contracts, and performance monitoring
Ensure compliance with safety, security, and regulatory requirements
Lead emergency response procedures and business continuity planning
Drive cost optimization while maintaining service quality
Required Qualifications
Education & Experience
Bachelor's degree in Facilities Management, Business Administration, Hotel Management, or related field
12+ years of facilities management experience with strong soft services background
5+ years in senior leadership roles managing multi-service operations
Proven experience with large corporate clients (financial services preferred)
Experience managing integrated soft and hard services teams
Core Competencies
Soft Services Expertise (Primary)
Deep knowledge of housekeeping operations, standards, and best practices
Experience in food services management and catering operations
Understanding of security services and access control systems
Expertise in guest services, reception, and concierge operations
Knowledge of landscaping, grounds maintenance, and environmental services
Hard Services Capability (Secondary)
Working knowledge of building systems and MEP services
Understanding of preventive maintenance programs and asset management
Ability to coordinate with technical teams and engineering professionals
Basic knowledge of building automation and facility technologies
Experience in managing capital projects and renovations
Leadership & Management Skills
Exceptional people management and team development capabilities
Strong business acumen and P&L management experience
Excellent communication and stakeholder management skills
Crisis management and problem-solving expertise
Change management and process improvement experience
Technical Skills
Proficiency in facilities management software (CAFM/IWMS)
Knowledge of workplace technologies and smart building systems
Strong analytical skills and data-driven decision making
Understanding of sustainability practices and green operations
Familiarity with local regulations and compliance requirements
Key Performance Indicators
Client satisfaction scores and service excellence metrics
Soft services quality standards and performance benchmarks
Overall operational efficiency and cost management
Team engagement, retention, and development metrics
Safety and compliance performance across all services
Vendor performance and contract optimization results
Budget adherence and cost per square foot optimization
Preferred Background
Hotel/Hospitality Management with corporate facilities experience
Corporate Facilities Management with strong soft services focus
Integrated Facilities Management with multi-service expertise
Financial Services or similar corporate environment experience
Compensation & Benefits
Competitive salary package commensurate with experience
Performance-based incentives and annual bonuses
Comprehensive health and wellness benefits
Professional development and certification support
JLL career advancement opportunities
Location & Working Conditions
Primary base in Hyderabad with regular presence at both locations
Flexibility for regional travel as required
24/7 availability for emergency response and critical situations
Occasional travel to other JLL/client locations for best practice sharing
Location:
On-site -Hyderabad, TS
Scheduled Weekly Hours: 48
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
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