Job Description

Purpose of the Role:
To ensure that Product related Campaigns / Recall are managed from planning to closure.
Drive Campaigns / Recall for early closure with maximum coverage through field team.
Job Responsibilities:
Campaigns / Recall planning once inputs are received from Plant Quality
Verification of details, demo on vehicle, procedure creation
Planning of parts with SPD, part pricing, labour finalization
Campaigns / Recall configuration in CRMDMS and SAP
Service Guide / communication for field release
MIS, Dashboards, reviews to drive completion as per targeted % and timelines
Campaign / Recall closure, Benchmarking
Compliance of regulatory norms for Recall
Stakeholder Profiles & Nature of Interactions:
Internal:
Plant Customer Quality, P&SQ, Mfg
ERC
Field Team RCCM, ACCM, RTSM, CCM
SPD
External:
Channel Partners Dealers, TASCs, Suppliers.
Government agencies
Desired Candidate Profile:
B.E./B.Tech (Mechanical/Automobile)
Work Experience
Minimum - 5 years
Maximum -15 years.
Skills & Competencies:
Technical Skills
-MS Excel, MS PowerPoint, CRM, SAP
Other Skills
Strategic Thinking- short and long term planning
Analytical skill Capability to analyse data, identify trends and proactively takes decisions.
Comfortable to handle fast paced, dynamic environment and manage multiple priorities.
Collaboration Strong team player.
Negotiation Skills Objection Handling
Tata Motors Leadership Competencies -
Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations
Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel
Driving Execution - Translating strategy into action and execution
Leading by Example - Encouraging and following ethical standards
Leading Change - Recognizing the need for change, initiating and adapting to change
Motivating Self and Others - Inspiring teams and individuals