WE ARE HIRING FOR GRACE STAFFING SERVICES (THANE BRANCH)
Job Title
:
Senior Customer Service Associate
(Blended Process - Import & Export Shipping)
Shift
: US Rotational Shifts (Night Shifts)
Working Days
: 5 Days a Week (2 Rotational Offs)
Mode
: Work-from-office
:
We are seeking a
Senior Customer Service Associate (Accounts Payable- OPS)
to join our team in a
Blended
process
role, specifically handling
import and export shipments Invoice Prcoessing
.The ideal candidate will have
specific experience
in logistics operations, including managing shipments, tracking, and providing customer support related to the logistics process. This role requires the candidate to be comfortable with
night shifts
and working in
US rotational shifts
.
Key Responsibilities
:
Handle inbound customer calls related to
logistics shipments
(import and export).
Provide detailed support regarding the status, tracking, and resolution of shipment issues.
Assist with the preparation of shipment documentation and ensure compliance with import/export regulations.
Resolve customer complaints regarding shipping delays, missing packages, or other logistics-related concerns.
Maintain accurate records of customer interactions and escalations for further follow-up.
Ensure all logistics inquiries are handled in a timely and professional manner while meeting performance standards.
Eligibility
:
HSC or Graduate
(Minimum
1 year of specific experience
in
logistics shipment management
--import and export required,Accounts Payable ).
Prior experience in logistics
and shipping operations is
mandatory
.
Excellent communication skills
in English (both verbal and written).
Comfortable working in
US rotational shifts
and
night shifts
.
Must be
okay to travel
to the office.
Pick-up and drop-off
transportation will be provided.
Candidate based in Mumbai can apply.
What We Offer
:
Competitive salary and performance-based incentives.
Pick-up or drop-off
facility provided.
Opportunities to grow within the logistics industry and develop your career.
Job Types: Full-time, Permanent
Pay: ?32,000.00 - ?35,000.00 per month
Benefits:
Health insurance
Provident Fund
Schedule:
Evening shift
Night shift
Rotational shift
US shift
Supplemental Pay: